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Report: #439330

Complaint Review: Wal-Mart - Conover North Carolina

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  • Reported By: Conover North Carolina
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  • Wal-Mart www.walmart.com Conover, North Carolina U.S.A.

Wal-Mart Check Cashing Gets The Cops Called Conover North Carolina

*Consumer Suggestion: A couple of things

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My brother and I were at the local Wal-Mart store in Conover, NC attempting to cash a loan check. The check was from the Apollo Group, written on the Wells Fargo bank. My bank, located inside this store, was closed. At the customer service area there were signs, three of them, documented on my cell, stated we will cash your Tax Check and more! Below this message states "We can cash them all!" I had successfully cashed the last check 3 months before at the same location. They refused to cash my check this time. I went back outside and called the 1-800-wal-mart customer service hotline. I told my situation to two persons on the hotline, and they instructed me to go back in the store and wait for the highest management. The manager came out many minutes later. I repeated the conversation I had with the first cashier, and asked why the check was not cashed. He left to "check on some things" to a door near the customer service area.

After a bit of a wait, the cashier was given instructions to cash the check. She asked me to endorse the instrument, and she wrote my ID number down, complained about my signature, asked me for my phone number, and social security number. After writing on my check, which means she took ownership of the instrument, the point of sale machine would not read the MICR numbers. They claimed there was a problem with my check. I asked her to enter it in manually, she claimed she could not. My brother and I then returned to the payphone to again call the customer service number. As we were waiting on hold, two police officers approached us. They stated that Wal-Mart has asked you to leave I responded Can they do that? Police said Yes, this is private property. We left at that juncture. Wal-Mart rents spaces in its store to other businesses, and did not have authority to force us to leave. We do not steal; we were not loud, mean, or disrespectful. Our lives were endangered by Wal-Mart forcing us to leave. This needs to be addressed. These people made me feel like a criminal, just because they did not want to cash my check.

Mjoverstreet
Conover, North Carolina
U.S.A.

This report was posted on Ripoff Report on 03/30/2009 09:16 PM and is a permanent record located here: https://www.ripoffreport.com/reports/wal-mart/conover-north-carolina-28613/wal-mart-check-cashing-gets-the-cops-called-conover-north-carolina-439330. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion

A couple of things

AUTHOR: Ryandc - (U.S.A.)

POSTED: Wednesday, April 01, 2009

I read your report and a couple of things struck me, the first is that check cashing is up to the discretion of the store and/or manager. I worked in retail for years and there would be times a check would decline, the store can't make it go through, there is either an issue with the bank drafting of the check or the money is not available. Not the stores fault, it happens.

The second thing is how was your life endangered by leaving the store? Did they toss you into traffic? Wal Mart owns the property, they sub-lease parcels to Sub way, McDonalds, and banks. The "landlord" is still Wal Mart so they sure can ask you to leave, or have you escorted out. I understand your anger that you obviously needed the money immediately (no cell Phone, another loan check was cashed three months earlier ect.) but you need to be realistic. You left out portions of your storey, I'm sure they asked you to leave, they didn't just phone up the cops and it was a surprise to you, you were probablly asked several times to leave, and when you refused they decided they didn't need to deal with it.

Like I said the store cannot help it if the check is un cashable, several reasons for this again, you should have called your bank/lender to check on the status of the loan.

Good luck in the future, times will be better!

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