Complaint Review: Wal-Mart - Mansfield Ohio
- Wal-Mart Wal-Mart Plaza Mansfield, Ohio U.S.A.
- Phone:
- Web:
- Category: Photography
Wal-Mart photo lab refusal to sell pictures Mansfield Ohio
*Consumer Comment: Wal-Mart Employee Sums It All Up - Shayne
*Consumer Comment: Read the terms of service
*UPDATE Employee: Wal-Mart Policy
*UPDATE Employee: Buy a photo printer and print them yourself!
*Consumer Comment: Wal-Mart has their own Policy.... Bad Customer Service
*Consumer Comment: Pro photo guidelines...
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My husband and I went to Wal-Mart in Washington State to get pictures taken of his son. There was a few people with children ahead of us and we could see the different poses that they were doing. Since we figured we could do the same at home, we went ahead and only got a few pictures taken of him that were professionally done. After getting back to our hotel room, we took more pictures of his son doing similar poses that they did at Wal-Mart. Note* my husband has a $3000 digital camera that takes awesome pictures*.
When we got back home (Ohio) I took the memory card out of the camera and pulled up the pictures on my computer. I have a scrap booking program that I used to put frames around some of the pictures and write the date and his son's name on some of the pictures as well. Our printer does not print that good of a quality pictures on Kodak paper so we figured we'd go to Wal-Mart in Mansfield to print them out.
We printed out several pictures in different sizes at the Kodak photo machine. When we got to the desk, the lady literally snatched the photos out of my hand and refused to sell them to us because they were "too professional" looking. I thanked her for the comment and still wanted my pictures. Long story short, we pulled a manager back to the Photo lab as well as the floor manager. They all said that they wouldn't sell us our pictures based on Wal-Mart's "professional photo guidelines".
My husband and I were totally prepared to spend about $400 in that store that day between groceries, clothes, photos and photo frames. We walked out spending absolutely nothing. We ended up going to Staples and they printed out our pictures with no questions asked.
I contacted 1-800-WALMART and they said they would resolve the issue. About two days later, the second shift assistant manager contacted me and said that she would speak to the cashier and that the floor manager that showed up the initial day we were in there was actually higher than she was and he should have never allowed the arguing to go on. They also refused to tell me what their guidelines were as far as determining what is a professional photo and what is not.
I still have yet to return to the Mansfield Wal-Mart and I probably never will.
Autumns_mom
Crestline, Ohio
U.S.A.
This report was posted on Ripoff Report on 10/01/2008 07:39 AM and is a permanent record located here: https://www.ripoffreport.com/reports/wal-mart/mansfield-ohio/wal-mart-photo-lab-refusal-to-sell-pictures-mansfield-ohio-377554. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#6 Consumer Comment
Wal-Mart Employee Sums It All Up - Shayne
AUTHOR: Jomo99 - (U.S.A.)
SUBMITTED: Sunday, May 10, 2009
Shayne, if you are indeed a Wal-Mart employee, then by your insulting words to the OP, you've just done not one, but TWO things here;
1) Reaffirmed just WHY we in the populous tend to hold your establishment and yourselves in such low regard, and
2) While representing Wal Mart, shot your mouth off, thereby making Wal-Mart appear all the less appealing to shop in, knowing that there are more like you in each and every location across the country. Seriously chap, who wants to be waited on by someone who makes arbitrary decisions on how "professional" a photo looks, and eyes his customers with such contempt!?
Congratulations, Shayne! Your short post spoke VOLUMES!
Autumns_mom, the solution is simple! The smart money says: Go spend the extra 500 dollars, buy an Epson RX-series photo printer, a box of matte-finish Kodak photo paper, a box of semi-gloss, and a box of glossy. Soon, you're doing what Wal-Mart WOULD NOT, without all the hassles! Trust me, I have a Nikon SLR with all the accoutrements, and an Epson. With a little Photoshopping, I make miracles happen right from my desktop!

#5 Consumer Comment
Read the terms of service
AUTHOR: Ray - (U.S.A.)
SUBMITTED: Wednesday, April 22, 2009
Read the terms of service. Who can get the copy of terms of service? I bet WalMart will not let the customer read the right or term of service. If they will not help, go somewhere esle. I do my at Target.

#4 UPDATE Employee
Wal-Mart Policy
AUTHOR: Shayne - (U.S.A.)
SUBMITTED: Friday, March 27, 2009
I work for Wal-Mart back in electronics and I am also trained in the photo lab. First of all the Wal-Mart policy says that as an employee at the photo lab we have the right to say if we will sell the pictures, since it is up to us to judge if the pictures are professional or just done by a high dollar camera. It is not just professional pictures that we have the right not to print, but also pictures that show nudity or pictures that we think are inappropriate.
We get yelled at and cursed out on a weekly basis by customers like you that think that all of us are idiots and have no idea on how to do our jobs, well the thing is is that if we sell pictures that are professional and you don't have the photographers permission then we will not only lose our jobs, but can also be brought us on charges. Are you going to pay us for not having a job just because you wanted and extra copy of a picture and not want to pay $10 for it, I don't thinks so. So next time that you go to make a copy of a picture the read the terms of service that you agree to on the kiosk before you start to complain about nonsense and make yourself look like and idiot.

#3 UPDATE Employee
Buy a photo printer and print them yourself!
AUTHOR: Whycustomersaredumb - (U.S.A.)
SUBMITTED: Saturday, February 21, 2009
If you have a $3000 camera and would have bought $400 worth of stuff there anyways why not buy a photo printer and print them yourself? Whats the big deal? Wal-mart thought they were pro and if they were they could be sued, they were just doing their jobs. Maybe not in the best way but I'm sure you wouldn't as sweet as you say, customers never are.

#2 Consumer Comment
Wal-Mart has their own Policy.... Bad Customer Service
AUTHOR: Phillip - (U.S.A.)
SUBMITTED: Sunday, January 04, 2009
The Photo Policy at Wal-Mart is at the discretion of their under paid employees. Some photo centers at Wal-Mart do not question if there is a copyright in place while others are overzealous as previously stated.
I am an active student in a community college with some training into photography. My equipment is just like what a photographer would take to a private party or a social event. This leaves an impression of a professional photographer anytime the photos are printed.
Just like the original posting, my pictures were shredded without any explanation other than "These are professional portraits and are protected under federal law." The fact is that the pictures were taken by a student at my college and there is no reference to any Intellectual Property.
The photo employees were quite upset when I purchased an ink-jet printer and some photo paper to print my own pictures from a hotel room. I later sent the pictures to an online photo lab and there were no problems printing these pictures. The photo policy at Wal-Mart seems to be very strict at a retail level and not enforced when using their online services. One of my relatives has reported that scanned portraits are printed from Wal-Mart online without question but not in a retail outlet.
Everyone who takes a picture holds copyright to their own work, this is valid for 70 years past their death. It is unlikely that any studio will sue a photo lab for damages if there is just a few prints reproduced. For more information on this subject, check out the "Fair Use Doctrine" under Patent Law.
My advise is not to deal with the Photo lab at Wal-Mart. The employees are not properly trained to understand what their supervisors have instructed them to communicate to the public. This is the normal for Wal-Mart stores in general, I prefer not to have to deal with such a Capitalist company.

#1 Consumer Comment
Pro photo guidelines...
AUTHOR: Edgeman - (U.S.A.)
SUBMITTED: Wednesday, October 01, 2008
It's actually a matter of liability. Most photo labs instruct their employees not to copy or print photos that appear to have been taken by a professional. That's because in the United States, copyright goes to the photographer (with a couple of exceptions) and he/she can sue a lab that copies work without authorization.
If the story happened as it was presented, this WalMart appears to have been a little zealous and this Staples was a little too lax. You could have filled out a form at WalMart declaring that the photos were taken by you (or your husband).
Out of curiosity, if you have a $3,000 camera, you likely have a good lens and a strobe at the very least. Why worry about dinky photos at WalMart?


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