Complaint Review: Wal-mart - Yulee Florida
Wal-mart After oil change Damges Yulee Florida
My Car has been serviced by Wal-Mart since 2013. I purchased my car in 2013 from CarMax. I have all the inspections and paper advising that my car was in great condition when my car was purchased. My last car service was 1/2016 and on 2/7/2016 my car stop on the highway 95. I have a 2011 Chevy Impala and it always warns me when my car needs to be service since it is a newer car. My car was towed by Sky Towing on 2/8/2016 to Thrift Auto in Yulee, Florida. On 2/10/2016, my mechanic JD Thrift calls and asked me who serviced my car’s oil changes. I advised to home Wal-Mart serviced my car since 2013. JD Thrift advised to me that there are several issues with the car that was caused by the services done at Wal-Mart.
After getting an estimate costs, I called and spoke to Donald at the local Wal-Mat that has been servicing my car. Donald advised to me to fax over everything and he will submit to claims. About two days later I received a call from your claims department and Jeremy Rasmussen advised to me that Wal-Mart was not responible to any damages on my car since the car was not repaired at the time. Jeremy Rasmussen from your claims department didn’t even investigate the issue. He just advised since the repair wasn’t done and the mechanic has not repaired the care yet Wal-Mart is not responsible. From then till now, I have reported to the Better Business Bureau, the State Attorney General, and the Department of Consumer Services. I get my car repaired and paid for most of the damages myself. I had to use my tax refund, my bonus from work, and I had to get a personal loan just to pay for most the damages on my car.
Since my car is being repaired and I had to come up with the funds myself! I have been asking for rides to and from work from family and friends. I have to ask family and friends for rides to take my son to and from school as well.
After the mechanic, JD Thrift, repaired the damages in my car he advised that he has fluid samples from my car that I may want to get tested and that indeed the person with services my oil changes caused the damages to my car. I reached out the Donald at the Yulee Wal-Mart and he provided me with the claims number and fax where I can resubmit the claim. I faxed over to Jeremy Rasmussen the total costs in repairs and every receipts serviced by Wal-Mart on 4/11/2016. I still have not heard from Jeremy Rasmussen or no one from Wal-Mart!
I am writing to you as a concern formal shopper. I don’t understand how no one seem to call me about this issue in one of your stores. This is NOT a way to handle your customers. If you feel that there is nothing you can do about this, then I will be preceding this to the press, social media, news and a lawsuit against Wal-Mart to get this resolved. Everyone Wal-Mart shopper should know about how issues are being handled and see if the issued are being resolved or not being resolved by the corporation. This is why businesses have insurance!"
This report was posted on Ripoff Report on 05/18/2016 12:17 PM and is a permanent record located here: https://www.ripoffreport.com/reports/wal-mart/yulee-florida-32097/wal-mart-after-oil-change-damges-yulee-florida-1306334. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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