Complaint Review: Warranty Direct - Internet
- Warranty Direct 6120 Powers Ferry Road, NW Internet United States of America
- Phone: 800-632-4222
- Web: www.warrantydirect.com
- Category: Auto Warranty
Warranty Direct www.carwarranty.com Warranty Direct is a FRAUD. They clog Google searchs with 6 websites saying the same thing.BEWARE Internet
*UPDATE Employee: Warranty Direct - A+ Rated By the BBB
*Consumer Suggestion: EVERY car warranty is a ripoff
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My Husbend and I were shopping online for a warranty on our 2003 Ford Escape. So naturally we Googled Car Warranty. At the top of the page was www.CarBuyingTips.com so clicked through. It appears to be a Consumer Advocate page but as we know now it`s a front for Warranty Direct, who is also www.autowarranties.com, www.carwarranty.com , www.extendedwarranty.com , www.warrantydirect.com ,autowarranty.com and many others. I also take issue with Google on this and have emailed there corporate office about allowing the same company to occupy the top 3 positions in every auto warranty related search. What kind of choice is this. Its the same product wrapped in a different package. So long story short, on the word of Car Buying Tips , who we thought was legitimate Consumer advocate website, we purchased a warranty off Warranty Direct. We now know that Warranty Direct only sells 1 policy, Interstate. Thats it. We called other Brokers who had much better coverage, more options, and also sold Interstate but every other broker said Interstate is a mediocre policy. We called Warranty Direct back to get our money. 3 days after we gave them $3600.00. The agent we purchased it from will not call us back. We called their customer service and after waiting on hold for 20 min`s we were told we cannot cancel. We have to wait until we get our policy in the mail and then get a notarized letter stating we want to cancel, mail it in and wait 4-6 weeks for a refund. We called our Credit Card Company who called Warranty Direct. Warranty Direct told them they will not refund our money. And since we "authorized the payment, we have to follow procedure". What a SCAM. I now know through the 25 ripoff reports that Warranty Direct has that they are a fraud. Its amazing that the BBB gives them and A+ even thought they have over 130 complaints this year. I let my gaurd down because I thought Car Buying Tips was a real consumer advocate website. www.carbuyingtips.com and www.warrantydirect and Google and BBB are all players in this rouge. Smokescreens and magic. I`ve contacted my Attorney General about this and the tip staff said they are pursuing this suto-consumer advocate wanna-be warranty direct cronie. Will see. I am so sick to my stomach over this. Over 3k down the drain. I cannot afford this. How can they decieve Google like this is my question? How can they occupy the top 3 searchs for 50 different ways to search Car Warranty? Its like going into a mall that has 50 stores all named differently but all selling the same exact thing. How can the BBB give these Jikers an A +? They have 25 rip reports here alone and 150 complaints on the BBB over the last year. Warrant Direct sells 1 policy. Interstate. I spoke to Endurance Warranty and they had 8 different Administrators. How does this company that has 1 selection get so much room? I will get to the bottom of this even if I get my 3k back, They robbed the wrong consumer this time. At least Car Buying Tips has admitted their mistake in being blinded by money and has said they will take this organized internet crime off their website. We will see.
Janine Guzman
This report was posted on Ripoff Report on 11/21/2010 11:04 AM and is a permanent record located here: https://www.ripoffreport.com/reports/warranty-direct/internet/warranty-direct-wwwcarwarrantycom-warranty-direct-is-a-fraud-they-clog-google-searchs-w-664436. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 UPDATE Employee
Warranty Direct - A+ Rated By the BBB
AUTHOR: Warranty Direct - (USA)
SUBMITTED: Friday, December 17, 2010
Sorry there's no customer named Janine Guzman in our database and no other Guzmans with the mentioned vehicle. Please post your policy # or call Warranty Direct customer service for more help.

#1 Consumer Suggestion
EVERY car warranty is a ripoff
AUTHOR: Josh - (U.S.A.)
SUBMITTED: Sunday, November 21, 2010
ALL extended warranties are ripoffs, with the exception of those directly from the manufacturer (which you can't get on a used car). They all work exactly the same: you put up a bunch of money for a contract that's essentially worthless. In addition, you assume the risk of the counterparty (the warranty company) going out of business or refusing to pay your claims.
In most cases, the warranty contracts are worded in such a way as to make them essentially worthless. For example, if the engine fails, the warranty company will often ask you to pay for taking the engine apart to determine what exactly caused an engine failure. This costs several times more than simply replacing the engine, and is not covered by the policy since it isn't a repair procedure. Not to mention, they can always claim that you did not perform the required maintenance (unless you can provide every oil change receipt from the day the car rolled off the lot), or that the engine failed because of something like "lubrication failure" which is not covered. Not to mention that, in many cases, the company simply disappears before it has to pay any claims.
If you think you need an extended warranty, take the money you would have spent on it, and put it in a high-yield online savings account. You will come out far ahead. After all, these companies wouldn't be in this business if they routinely paid out more than you put in.


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