Web.com Overcharged credit card then denied giving a refund on the overcharge ? Internet

I opened an account on Web.com and the advertised rate was $1.95 a month for the first month then $7.95 per month for the professional hosting package.  I looked at my credit card bill and I was charged $20.95 the second month and called and spoke to a person in billing and he said he is putting a claim in and refunding the $13.00 back to my card and giving me a free month of service and no bill will be due until March.  A week goes by and no refund to my card then I get and email that my "claim is denied" so I'm sure the "free month" is gone as well. 

I have to say that every time I have called web.com not just for this situation but others in support are not trained at ALL, they have terrible customer service and the company should be ashamed for not training their employees properly.  On my first call in regards to the overcharge, I explained the situation to a girl there and she said no that's the right charge, and I told her go look on the website and see the $7.95 per month and then she was like "oh you are right", then after being put on hold and then she tells me the charges were correct again I hung up and called again to speak to someone else which is the person who said he is filing the claim, issuing a refund and a free month of service.

I am filing a complaint with the Attorney Generals office and the BBB, I will not be scammed out of my money.