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Report: #1275308

Complaint Review: Wedding.com - Internet

  • Submitted:
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  • Reported By: Arthur — Moorpark California USA
  • Author Confirmed What's this?
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  • Wedding.com Internet USA

Wedding.com Wdding.com Vendor Membership scam Newport Beach Internet

*General Comment: Vendor Rip Off

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SCAM ALERT!! --- WEDDING.COM --- SCAM ALERT  
Wanted to try this site out as an experiment, and although the site looks slick and professional I had a difficult time figuring out how the charging works. It's easy to see what they charge as their plans are very plain to see--but it's not easy at all to find out exactly what a 'credit' or 'credits' actually buys you... and frankly I'm still not sure. 
In the absence of any pricing information I finally 'sent' a test email to a random couple which brought up an error message saying it needed '3 Credits' to contact them. Fair enough I thought, for $50 I'll get to approach 16 or so brides and see what happens. 
The problem of course is that buried deep in the Terms and Conditions is that it's a 12 month 'membership'... no trial period, no cancelation, you're SOL if you don't like it for any reason. 
My fault for not reading the small print when the page popped up, but how many of us really ever do that? Any reputable business that is confident in their ability to generate you bookings would make it plain that they operate on a membership basis, and that if you sign up it's for a year, there is no cancelation possible. They would also print their pricing plainly too--not simply the amount they charge you. 
Of course when I requested a cancelation, I was told they wouldn't do it! (what?? I can't cancel out of service I haven't yet had??) and it was then I realized this was an ongoing charge ($600 a year) that will auto renew every year unless I cancel it in writing. And I'll bet they don't take any notice of that either. 
I have tried contacting the credit card company and although they tried to get wedding.com on the phone of course it's only a voicemail box and they 'will call you back'. Riiiight. 
So Visa can't do much to help. So I have now contacted my lawyer and on principle, I will pursue this company until I get my cancellation. It will end up costing me more than the $600 a year membership, but now I don't care; I will also pursue them for my costs too. 
I want these people exposed for the dishonest, disingenuous way they do business and I want other potential vendors warned. Wedding.com is sharp business practice at it's worst, and I'm now so angry and feeling so ripped off I am going to post this message on every available piece of media I possibly can. In the meantime I'll see what my lawyer says.  
Incidentally, of the few leads I did try and connect with--nada.
CHECK OUT THE OTHER REVIEWS AND/OR GOOGLE THESE PEOPLE AND SEE IF I'M RIGHT

This report was posted on Ripoff Report on 12/19/2015 05:45 PM and is a permanent record located here: https://www.ripoffreport.com/reports/weddingcom/internet/weddingcom-wddingcom-vendor-membership-scam-newport-beach-internet-1275308. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 General Comment

Vendor Rip Off

AUTHOR: DJ Marty - (USA)

POSTED: Monday, March 07, 2016

Charging my credit card for 2 months right now. I called & emailed to find out why?

BEWARE!!!

Jessica

Wedding.com Support

800.609.2135 www.wedding.com

1401 Dove St. Suite 450, Newport Beach, CA 92660
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