Western By Design 1880 Western Wear Nonpayment of Refund after repeated requests for items ordered and found unacceptable on delivery Internet, Internet

I purchased a western raincoat in mid November 2010.  I received it December 23rd to be given as a Christmas gift.  The raincoat was very large for the size ordered, but the label to indicate size had been removed so I didn't really know what size it was.  Western by design and returned the raincoat.  I received a replacement one size smaller which was too small and the zipper was defective.  I returned this raincoat as directed with a request of a refund of my money.  I have since contacted Western By Design multiple times by telephone and by e-mail.  Telephone calls most often are greeted by an answering machine and on only one occassion was returned.  E-mail is also ignored.  On the two times I have spoken with Gwen Hansen, I was told that my refund was in the mail.  Not so!!!  I have been patient and courteous, but I know I have been ripped off!