western union send $280.00to my niece in Ghana and did not get the money because they gave the money to someone else and insisting that the money was paid to my niece which is untrue. have contacted customers service including the manager and wlll not listen to me and still insisting that the money has already being paid. tried to convince them to investigate this matter but they will not listen to me. Nationwide

i send my niece in Ghana $280 in october to use to go to technical school. since that was the money i have at that time, she decided to wait to i sent her the rest of the money before she wihdraw both money. Her explnation was that she was afraid she will spend the money ist money if she go and withdraw it.

 After sending her another $200, she went to the agent location in eastren region and tried to withdraw both money.  Unfortunately they only gave her the $200 and not the $280 I send the first time. She was told that they didnot have any information about that trasaction and was possible it was returned back to the US since it took her a while to go and withdraw it.

I called western union customer service to find out about the transaction, I was told that the money has been withdraw by niece at Accra. I told them it is untrue because my niece does not live in Accra but lives in Abirema so it is not her who withdraw the money . i told them that there is a fraud going on , also according to my niece when she went to the agent at abirem , they gave her the $200 without looking at her ID.

if they are paying money to receiver's without looking at ID, then they might have given the money to the wrong person. They are still insisting that they have done their investigation and the money was paid on October 24th.which is not  true because i did not even get in touch with my niece to give her the trasaction number until OCTOBER 26TH.  suggested that they need to do a better investigation in the agent in accra and abirem to compare the invoice. I told them that I even have a copy of the invoice of the $200 that was paid to my niece at Abirem and will be gald to mail it to them if they need that.

They have still have not responded to me and it is almost 2 weeks.