Complaint Review: Westgate Resorts - ocoee Florida
- Westgate Resorts 2801 old winter garden rd ocoee, Florida USA
- Phone: 8008118760
- Web: westgateresorts.com
- Category: Resorts
Westgate Resorts Salesperson Lied ocoee Florida
*Consumer Comment: Too Much Information
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My wife and I sat through a 90 sales presentation at a Westgates Resort in Orlando Florida. We declined to buy, but did pay for a "lock in" package that included a week at a Westgate Resort and three free weekends at any Westgate property.
We paid $595 and were promised everything we would need would arrive in a "big package" in the mail. Several weeks later we received a simple business envelope with a membership to their vacation clun Leisure Time Passport. There was nothing on the website instructing you how to redeem your free travel.
I called them and was told they have nothing to do with that. I called Westgate and was told I would have to call reservations. I called reservations and they told me I did not have three weekends coming.
I complained and they believed me but said the salesman lied to me! I was told to call customer service. They told me I had to speak with the resort where I bought the package. The resort said I had to call member services. After an hour, everyone agreed I was mislead, but everyone said there was nothing that could be done.
My wife and I are furious.
This report was posted on Ripoff Report on 07/19/2017 10:59 AM and is a permanent record located here: https://www.ripoffreport.com/reports/westgate-resorts/ocoee-florida-34761/westgate-resorts-salesperson-lied-ocoee-florida-1386670. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
Too Much Information
AUTHOR: Paul - (United States)
SUBMITTED: Saturday, June 02, 2018
I suspect you were in the presentation for 3 to 6 hours. Usually, the sales staff starts with a high price for a premium property (multiple bedrooms, multiple weeks). As you conversate with your sales representative, a more clear picture of your needs and expectations materializes. I believe the 3 weeks was in reference to another proposal presented that day.
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