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Report: #1269226

Complaint Review: WhiteSmoke Inc. - Wilmington Delaware

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  • Reported By: Deborah B — California USA
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  • WhiteSmoke Inc. 501 Silverside Rd, Suite 105 Wilmington, Delaware USA

WhiteSmoke Inc. WhiteSmoke writing and grammar software I bought their program 2012 and now they're trying to make me paid a subscription fee and have frozen the program on my laptop. Wilmington Delaware

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I bought the WhiteSmoke grammar program over five years ago.  Two years back they sent an e-mail with a countdown date on how long I had to renew my subscription.  I called customer support (back then they answered the phone) and told the rep I had bought the program.  She appoligized and reinstated my program.

Monday 11/16/2015 I needed to double check my grammar and realized WhiteSmoke had froze my program and at says "My License has Expired"  I called customer service and a recording stated they are not taking calls at this time and please leave a message clearly stating your name, e-mail address and phone number and someone would get back to you.  Well I have left a message everyday and nobody has returned my calls.

I didn't buy a subscription!  Shame on them for highjacking my program and trying to extort money from me in order for me to use their program in which I purchased. 

This report was posted on Ripoff Report on 11/20/2015 07:57 AM and is a permanent record located here: https://www.ripoffreport.com/reports/whitesmoke-inc/wilmington-delaware-19809/whitesmoke-inc-whitesmoke-writing-and-grammar-software-i-bought-their-program-2012-and-n-1269226. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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