Wholesale Merchant Processing Todd McCartney, Wholesale Merchant Services, WMPhq They have been holding over $6k for nearly a year and wrongfully charged $250 early termination fee. Beaverton, Oregon

It is a month past the date they said funds should be released. Nothing. I have sent a couple emails over the past few months and received no reply. I just sent another request, this time CC'ing Todd McCartney directly. I forwarded that email to the Oregon Attorney General's office for the record, and also forwarded to the email addresses of everyone at WMP I have been in contact with over the past year regarding this. Many of the emails bounced back, and Erik's extension when I tried to call went to someone else. 

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NOW TO THE REPORT/POSTING(S) THAT HAS BEEN EDITORIALLY REDACTED:

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Yep this Guy has (((REDACTED))), he has (((REDACTED))),

He is (((REDACTED)))!!!! I know who and where he is getting it!!!!!

Why is the (((REDACTED))) not investigating this???Why does the washington county courts let him get away with this!!!!

Todd and (((REDACTED)))!!!!!!!

I appreciate your attempt to clarify things. I am already aware of these situations, with exception of the 18 months. I would be very interested to learn what cases qualify for 18 month dispute, as I have never heard of this before. More info on that would be great.

You said, "When you have excessive chargebacks, NSF's or conistantly go over your approved limit, the processor has the right with withhold funds from you for up to 18 months depending on the specific charge." To address each of these:

- We have had *zero* chargebacks in our 7+ years of processing with them
- Fees debited from our account by WMP have never been denied due to NSF
- We have gone over our approved limit only 2 times over those 7+ years and after the 2nd time they looked at our financials and upped our limit.

A risk incident was opened up when an emotional customer demanded a refund on the spot and the owner was not around to discuss it with her or approve the refund (as he would have to do). We scheduled a meeting at that moment between the owner and the customer. Their meeting went very well and all issues between us were resolved. However, she initially opened up a dispute with her card company "just in case" we didn't make good, which she then cancelled and let them know all was fine. 

IF there was indeed a chargeback on this item, we have not ever been told. This is actually one of our biggest concerns - that we may be incorrectly being told there was no chargeback when in fact there was (in which case we would have to go after our customer in small claims). In spite of my specifically asking if there has been a chargeback, we have not been told for sure one way or the other. The phrase keeps being thrown around that it's "under review".

My biggest problem with WMP is (a) the total vagueness of information surrounding the hold on our funds (almost everything we know was told us by our customer), (b) inability to get in contact with anyone to discuss anything of substance, and (c) the fact that by email they have contradicted what has been told to us on the phone.

BTW, Thursday 2/9 Erik emailed me that he would contact me by Friday. Friday when I contacted him he said he would contact me later that day with an answer. 

I have not heard anything back and have just emailed for an update from Erik.

In response to the processor holding your money...

When a processor signs a merchant, we do our best to get accurate information from the start.  (i.e. processing volume monthly, average ticket and maximum ticket amount)

The reasoning behind this, when the application is turned in to underwriting they look at several different things such as personal credit, business credit, length of ownership, etc.  They call these Risk factors.

With us, if you exceed your monthly volume or high ticket, the account is flagged for additional information such as 12 months of banking and proper financials.  We want to make sure you are able to cover your debts.   We as the processor assume all of the risk for processing your customers credit cards.  Technically, your customer has 180 days to dispute a transaction.  In some cases, its up to 18 months.  We get authorizations and front you the money (the bank).  Let's say someone charges $3000 to their credit card.  4 months later they want to dispute the charge for whatever reason.  The customer calls the bank and the bank immediately refunds the customer the money while debiting your account for it.  Now, what if you don't have the $$ in your account?  It's on us, the processor.  That's why there is Risk.

When you have excessive chargebacks, NSF's or conistantly go over your approved limit, the processor has the right with withhold funds from you for up to 18 months depending on the specific charge.

If your customer is not happy with you, wants their money back and you refuse....why should the processor suffer?  We shouldn't.

I'm not sure of your kind of business but if we accept merchants with more than 5% of their sales being chargebacks, we will put a reserve on the account or charge a monitoring fee.  It's only fair!!!

Last night after sending emails out with CC to Todd (president), I received a brief email from Erik. Awaiting answers to many questions. The reasons and story are very inconsistent from one person to the next. Also very inconsistent is what I am told on the phone vs. what is written to me by email. Will update after I hear back from Erik (or if I don't).

When Erik (General Manager) called me Monday I was encouraged to at least get something moving on this. He told me he would meet with Todd (President) the following morning and get right back to me. I have followed up with several emails to Erik and have heard nothing back. Today I have followed up again with Erik and am now CC'ing Todd on everything.

As a last ditch effort I sent an email out to Erik Anthony (General Manager) with a cc: to the President Todd McCartney. I received a call back from Erik right after saving the above report. Will update as things develop.