Wicked Lasers No product, No refund Torrance, California

On December 20, 2014, I ordered a  laser from wicked lasers and on December 23, wicked lasers debited $297.87 from my account.  I had heard they took a couple months so I gave them a little time.  On March 4th I emailed support and recieved this reply taken from my email.  "

Here is the requested information. Your order is under processing. We're very sorry for the shipping delay. Our management was not able to anticipate the amount of orders that would be received for our final sale.

We used to be able to ship our lasers to the US much faster, deliveries were within a few days to a week. However, due to some people who found it necessary to shine lasers at planes, we now ship our lasers from an overseas facility which is causing more time for the delivery than originally expected. Besides this due to long holidays at our headquarters and manufacturing facility in China from 12th to 25th Feb. it further delayed the shipments.

Wicked Lasers guarantees 100% delivery or new item will be re-sent or refund issued"

I was pretty upset that the order was still processing so I asked them to cancel my order on March 8, on March 9th I recieved this response (copied from my email) "

We are really very sorry to see you disappointed. As already explained this is an exceptional delay which remained beyond our control otherwise we were able to ship the products within few days to a week or so. However, we would certainly regard your request for the refund.

I shall forwarded your request to the shipping department and will let you know when I hear back from them."

On March 10, I recieved this (copied from email)

"Thank you for contacting Wicked Lasers.

Your order 1***** has been submitted for cancellation as you requested. Please allow 7-15 business days for the credit to appear on your account."

It has been 7 business days PAST the 15 business days and I keep getting the run around.  FRAUD is what comes to mind when I think about this company