Complaint Review: Wine Country Gift Baskets - Fullerton California
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- Author Confirmed
- Wine Country Gift Baskets winecountrygiftbaskets.com Fullerton, California U.S.A.
- Phone: 800-324-2793
- Web:
- Category: Gourmet stores
Wine Country Gift Baskets Undelivered Merchadise The didn't care if merchandise wasn't delivered when promised Fullerton California
*UPDATE Employee: Another Satisfied Customer
*UPDATE Employee: Another Satisfied Customer
*UPDATE Employee: Another Satisfied Customer
*UPDATE Employee: Another Satisfied Customer
*UPDATE Employee: Try again!!
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I called this company on 12/22/03 to place a basket for my sister-in-law in North Carolina. My sister-in-law is dying of cancer and I wanted to get her a real nice basket of goodies for Christmas I paid an additional $20.00 to have it delivered by 12/24/03. When I checked the "Order Status" on line on 12/26/03, it showed that the basked was still NOT delivered. I called several times on 12/26 to get nasty Customer Service Representatives and even their Supervisor (Elaine Peters) yelled at me and told me that she didn't care if it wasn't delivered, as it was FedEx's fault for the non-delivery not theirs.
I think this is the worst service I've had with ANY company, as they didn't even offer a refund or credit for the inconvenience. I could have called other companies to place my order, but I called them and now they don't even care if the basket was delivered.
Please DONT USE this company, because they don't care if items are not delivered and they don't want to help the customer.
Lourdes
Valrico, Florida
U.S.A.
This report was posted on Ripoff Report on 12/26/2003 06:47 PM and is a permanent record located here: https://www.ripoffreport.com/reports/wine-country-gift-baskets/fullerton-california-92835/wine-country-gift-baskets-undelivered-merchadise-the-didnt-care-if-merchandise-wasnt-del-75917. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#5 UPDATE Employee
Another Satisfied Customer
AUTHOR: Bill - (U.S.A.)
SUBMITTED: Friday, July 01, 2005
Normally, with undocumented services like ripoffreport (like epinions)... it is usually competitors filing false reports to mislead people. In this case, there was an order placed and we have resolved the situation (in January 2004) with Lourdes. In fact, they just placed another new order with us (May 2005). We do care and stand behind our guarantees as Lourdes can tell you...
#4 UPDATE Employee
Another Satisfied Customer
AUTHOR: Bill - (U.S.A.)
SUBMITTED: Friday, July 01, 2005
Normally, with undocumented services like ripoffreport (like epinions)... it is usually competitors filing false reports to mislead people. In this case, there was an order placed and we have resolved the situation (in January 2004) with Lourdes. In fact, they just placed another new order with us (May 2005). We do care and stand behind our guarantees as Lourdes can tell you...
#3 UPDATE Employee
Another Satisfied Customer
AUTHOR: Bill - (U.S.A.)
SUBMITTED: Friday, July 01, 2005
Normally, with undocumented services like ripoffreport (like epinions)... it is usually competitors filing false reports to mislead people. In this case, there was an order placed and we have resolved the situation (in January 2004) with Lourdes. In fact, they just placed another new order with us (May 2005). We do care and stand behind our guarantees as Lourdes can tell you...
#2 UPDATE Employee
Another Satisfied Customer
AUTHOR: Bill - (U.S.A.)
SUBMITTED: Friday, July 01, 2005
Normally, with undocumented services like ripoffreport (like epinions)... it is usually competitors filing false reports to mislead people. In this case, there was an order placed and we have resolved the situation (in January 2004) with Lourdes. In fact, they just placed another new order with us (May 2005). We do care and stand behind our guarantees as Lourdes can tell you...
#1 UPDATE Employee
Try again!!
AUTHOR: Rosie - (U.S.A.)
SUBMITTED: Thursday, May 20, 2004
I am sorry to hear that you had a problem with our company. I have never heard of any employee named Elaine Peters however, she was not a supervisors in any case!
I know that Fed Ex had some problems over xmas in some cities but you should have gotten your $20 delivery charges refunded if the basket arrived late or a compelte refund or replacment if it never came or came damaged, that is our company policy.
This company strives to provide world class service! I urge you to call back and tell them that Rosie Lopez told you to contact them again about your experience. Ask to speak to a supervisor please. Hopefully we can help resolve this asap!
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