Wine Country Gift Baskets Wine Country Gift Baskets Double Charges, Treats Debit Card like credit, Freezes funds Fullerton California

Wine Country Gift baskets charged me twice for order #W8645980. First, for $36.45, then for $37.95. I asked them on the phone, in the chat window and three times in an email to please remove one of the charges and refund the money, and they refused to do it. They said something about an "authorization", but that tells me nothing. I have purchased many items from this company over ten years, and this is the first time they have double billed me and refused a refund. They also said something about it's the bank's fault, but the bank said it's the merchant's fault, and I believe the latter.

If I had not purchased anything from Wine Country, all I know is that I would not have been charged twice. As of this moment I checked my balance and they still have not credited my checking account for the double payment. They are treating my debit card, which I used for the transaction and represents my checking account, as a credit card and there is no warning to this effect at the point of sale. I have a screen shot as proof of the double payment--the transaction history from my Chase Checking account.