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Report: #179789

Complaint Review: WLI RESERVATIONREWARDS - Norwalk And Shelton Connecticut

  • Submitted:
  • Updated:
  • Reported By: Naperville Illinois
  • Author Confirmed What's this?
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  • WLI RESERVATIONREWARDS 101 Merritt Seven, 7th Floor Norwalk And Shelton, Connecticut U.S.A.

WLI RESERVATIONREWARDS ripoff fraudulent billing Norwalk And Shelton Norwalk And Shelton Connecticut

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$9.00 charge appeared on my credit card that looked like this: "WLI RESERVATIONREWARDS - 800-732-7031 CT $9.00"

When I called my credit card company, they said "for that particular vendor," I would need to resolve any dispute with the company first. They also told me to get a cancellation number. It seemed as if they were very familiar with this situation and had advised many people before.

To their credit, my hold time was less than a minute and the customer service rep was courteous. But I had to fight down the line to get what I wanted.

For example, when I told her that I wanted a refund, she first tried to direct me to their web site so I could see all their wonderful member benefits and make sure I really wanted to cancel. I said I still wanted to cancel. She said she would cancel and there would be no further billings. I said I wanted a full refund. She said she would refund the past four months. No, I said, I wanted all of the charges refunded because I never signed up for this service and have never used it. She finally agreed to refund the full amount.

I'm going to watch my credit card billing like a hawk and will be back on the phone with them if the full amount isn't refunded in 30 days.

When I asked how I might have been signed up for this, she asked me if I had ever bought movie tickets on line. I said I had twice about a year ago. She said that I must have bought tickets through www.movietickets.com in order to sign up for their service.

I have to say I am VERY careful when making on-line purchases. I read EVERYTHING. I buy things online all the time and have never had anything like this happen.

Steve
Naperville, Illinois
U.S.A.

This report was posted on Ripoff Report on 03/07/2006 12:02 PM and is a permanent record located here: https://www.ripoffreport.com/reports/wli-reservationrewards/norwalk-and-shelton-connecticut-06851/wli-reservationrewards-ripoff-fraudulent-billing-norwalk-and-shelton-norwalk-and-shelton-c-179789. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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