Woodforest National Bank - Woodforest Bank Non Responsive, lack of customer service, allows unauthorized transactions, will not correct. Internet

Here is a couple of things you need to do when you have ACH fraud items positng to your account.  Go into the branch and request to fill out a dispute for every item that posted.  Also you need to close the account since ACH items are processed by having your account number and routing number.  If you do not close the account the bank will always allow these items to post.  If your account is negative normally the bank will credit the negative balance to the fraud account and debit the new account the amount you were overdrawn.  They will give you the provisional credit on the new account.  The bank by law has 10 days to either reject your claim or give oyu provisional credit.  So make sure you have back up financial means for those ten days.  Good luck!

You need to follow it up by sending in the dispute in writing.  Your account terms should have a section in it that will tell you were to send it.

You need to file your disputes in writing in order to maintain your rights under the banking and EFT regulations.  By filing the dispute in writing the bank has a time frame to follow, from providing the provisional credit to how long they conduct the investigation and returning fees that were charged.

You also need to contact the companies that are making the unauthorized ach debits to cancel whatever it is they are charging you for.

If they are returning some funds..then why are they still charging the fees associated with them?

I mean if unauthorized transactions caused any additional fees...and it is proved unauthorized..then it was not your fault..why is the bank making you pay fees? It is no money out of pocket for the bank, all they have to do is not charge you the fees if any hanky panky was going on.

Did you ask the bank why they did not remove any OD/NSF fees that were due to the unauthorized transactions?

This happened to me back when I was with Wachovia, and trust me this banks policies are SPECIFICALLY geared to screw the customer over backwards and sideways....but this happened to me once...and when the unauthorized transaction was refunded..the bank lifted almost $400.00 in OD/NSF fees that were caused by it.

It's not even about fairness per say...it is about protecting your customers money as a financial institution..if they charge YOU a fee for something that is proved to NOT be your fault..then THEY are truly ripping you off as well, and not doing the job a bank is implied it should do.

Well, I got a credit for SOME of the unauthorized charges but no credit for the NSF/OD fees associated with them.  These fees now total a very large sum of money to me.

Once again, Woodforest National Bank shows a complete lack of interest or compassion.

At Woodforest, we take every concern seriously and make every effort to resolve issues promptly. Please contact our Customer Care department at 877-968-7962 or e-mail us at info@woodforest.com. Our Customer Care Representatives are available Monday through Saturday 7:00 am to 8:00 pm CST. If you are an Online Banking customer, you may also send us a Secured Message by logging into your account, selecting the Messaging tab and clicking on Send us a new message. We hope we have an opportunity to speak with you soon.