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Report: #1122792

Complaint Review: WPMU Dev - Albert Part Internet

  • Submitted:
  • Updated:
  • Reported By: Andrew — Omaha Nebraska
  • Author Not Confirmed What's this?
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  • WPMU Dev PO Box 163 Internet Australia

WPMU Dev Watchout! All plugins are subscription-based (monthly fees)! Albert Part, Australia

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I have been looking for a Subscribe by Email plugin for a nonprofit organization that I work for. Unable to find any robust solutions I stumbled upon WPMU Dev and their "Subscribe by Email" plugin. The plugin was just what I needed. After doing what I thought was due diligence I went ahead and paid the $19 for the plugin to find moments later that what I had signed up for was not a monthly fee. While the WPMU Dev website maintains that it is a membership-based service, plugins of this sort are not typically $19/mo. In fact, I went back through the website to see if anywhere WPMU talks about monthly fee. Unless I am daft I do not see where they explicitly state that all plugins and themes downloaded are billed monthly. I was immediately angered and cancelled my subscription and also deleted the plugin. Right away I emailed the company and received a flurry of emails explaining to me that they would not refund my money and that they were sorry that I did not understand that they were a membership service. To be sure, WPMU Dev is ripping off its customers. Not telling the truth about billing is a ripoff. I hope that others will not make the same mistake that I did. Instead, I will be telling all my colleagues, connections and friends about this horrible company.

This report was posted on Ripoff Report on 02/11/2014 01:02 PM and is a permanent record located here: https://www.ripoffreport.com/reports/wpmu-dev/internet/wpmu-dev-watchout-all-plugins-are-subscription-based-monthly-fees-albert-part-austra-1122792. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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