Complaint Review: Wu/Yi - Riverton Utah
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- Author Confirmed
- Wu/Yi P.O Box 2012 Riverton, Utah U.S.A.
- Phone: 800-919-2846
- Web:
- Category: BBB Better Business Bureau
MBM&F - Wu/Yi Consumer Beware Riverton Utah
*UPDATE Employee: Hello,
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Hello WUYi fellow victims:
I finally got through to them. I cancelled my order in October because they started charging me $69.87. I did get credit. They continued to charge me again in October, November and December for $69.87 each month after I cancelled!!!!! I never could get a hold of them to stop them. I called my bank and filed a complaint. They couldn't find them. Finally.....I got a hold of them. The number I dialed was 1-800-919-2846. The first time I was on hold for approximatley 15 minutes and I was disconnected. I called back again and waited another 15 minutes and a young man name Daniel answered. He gave me a cancellation number and stated to me that there was credit beeing applied to my account. Apparently my bank got a hold of them.
I wanted to let you all know to not give up and contact them. Another way to contact them is by e-mail: wuyipixie@verifyyourorder.com. They did respond and send a claim #.
I wish you the best!
Janet
Katy, Texas
U.S.A.
This report was posted on Ripoff Report on 12/29/2008 02:31 PM and is a permanent record located here: https://www.ripoffreport.com/reports/wuyi/riverton-utah-84056/mbmf-wuyi-consumer-beware-riverton-utah-405885. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Hello,
AUTHOR: david.seymour - (United States of America)
SUBMITTED: Wednesday, February 24, 2010
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com
Your satisfaction is our number one concern,
Thanks,
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