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Report: #1418873

Complaint Review: Wynns Extended Care - Miami Florida

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  • Reported By: Shanette — Newark New Jersey United States
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  • Wynns Extended Care 6303 Blue Lagoon Drive Suite 225 Miami, Florida United States

Wynns Extended Care The entire customer service department Wynns Extended Auto Care refuses to pay for my auto repairs Miami Florida

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I purchased a 2008 Mazda CX7 from Adams Auto group 1 in Little Ferry,NJ on October 6, 2017. Less than 2 months, the truck started smoking and would not start. I had the car towed on 12/4/2017  to the Mazda dealership in Union, NJ. After a service check, it was determined that the rear main seal, A/C compressor, and window motor on drivers side was broken. The mechanic from Mazda called Wynns warrany company and the wynns customer service department stated that Mazda's mechanic needs to do a tear down of the truck to show why the rear main seal and A/C compressor was broken. Wynns warranty does not pay for the tear down and Mazda was charging me $1100 for the tear down. This makes no sense. I told Mazda not to touch the car because I canot afford this.

Truck was towed to David and Sons Auto Repair Shop, Newark NJ. Armondo,  the owner of the shop did the tear down and discovered that the car didn't start because it was out of timing., the A/C compressor, and rear main seal was broken. An inspector was sent by Wynns Warranty company to inspect my Mazda truck. The inspector confirmed that the A/C compressor was broken and that the car was out of timing. He also stated that the oil leakage from the rear main seal was not servere enough and suggested that it was coming from the head gasket but my mechanic failed to show the failures for my Mazda and told Armando that he needed to do a tear down of the engine and Wynns warranty will set up another inspection.

After the tear down of the engine which required alot of labor, a second inspector came out. It was discovered that all the valves in the head gasket was bent. It was discovered that my truck needs the following:

1 - A/C compressor $385.80, 8 - inlet valve $144.30, 8 - exhauste valve $430.56, 1 - Head Gasket set $370.74, 10 - head bolt $69.41,A/C compressor labor - $104.50, Refill A/C tray - $19.50, All head valve engining - $1425.00, Oil Change regular - $35.00,         Coolant - $30.00. Parts $1370.80, Labor - $1614.00 and special part only available from Mazda - $1293.35 giving a total of $4278.15. Armonda at David and Sons thinks it will be cheaper to get a new engine.

Wynns customer service department contacted me on Monday Dec. 18, 2017 to question me as to what happen to the truck because I have extensive damage to my truck. I said you tell me, the truck started smoking and wont start. I had the truck less then 2 months. They were sending the claim to a supervisor to get processed.

Wynns warranty stated that they will only cover for the A/C compressor. Wynns stated that my mechanic did not show the failures to my truck as to what cause the valves to be bent. What are they talking about. The truck is out of timing and for Wynns to say that they will only cover the A/C compressor, the car still will not work. Armondo told Wynns adjuster that this isn't right. My men and I spent alot of time on the Mazda and who is going to pay for this and also that the car still wouldn't work with only an A/C compressor. The truck is out of timing. Armondo stated that Wynns Warranty is a rip-off and that I should take them to court. My warranty has seals, gaskets and High Tech coverage.

I contacted Wynns customer service department and was told that he did show the failures as to why the valves was broken. That is impossible because you guys told my mechanic to do the tear down of the engine and agreed that the truck was out of timing. I informed them that I will be contacting an attorney. She then told me that my claim was in the pending stage and that we do not have the notes in the system. Not true because you guys called me and stated that Armonda did not show the failures. When a truck is out of timing that is an engine problem. period.

I want everyone to pay. Adams dealership for selling a lemon, Credit acceptance for financing my Wynns plus warranty, and Wynns plus for not providing coverage. This has been a big costly inconvenience. Im loosing wages and this has taken a mental and physical toll on me. I visited Dr. Rae-Laine yesterday (Dec. 22) and after arguing with Wynns customer service, my blood pressure was 153 over 107. My pressure has never been high in my life. I had to calm down because i dont want to have a stroke because of Wynns warranty.                

PLEASE HELP!

This report was posted on Ripoff Report on 12/23/2017 11:33 AM and is a permanent record located here: https://www.ripoffreport.com/reports/wynns-extended-care/miami-florida-33126/wynns-extended-care-the-entire-customer-service-department-wynns-extended-auto-care-refus-1418873. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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