Complaint Review: X-SPORT Fitness - Nationwide
X-SPORT Fitness Capital Fitness Fraudulent personal training SCAM !!!! Worst GYM and worst customer service , pathetic trainers , DONT SIGNUP for personal training, GARDEN CITY NEW YORK Garden Cirt, New York Nationwide
Email addressed to director of customer service Kelly Catwright, she did not respond
Hope all is well. I wanted to talk to you about my terrible experience with the X-Sport fitness of Garden City, NY. where people are incompetent and fraudulent. I was looking for a reliable gym to join for good health and at the same time is affordable. I saw in the email 7 day free trial and decided to give it a try. To my surprise it was the worst mistake I ever did in signing up for this Gym. I was told that it will be a 30 day contract and cancel before 30 days. I signed up in Aug and it was to end in October of 2015. I was happy to give it a try , but to my surprise they signed me up for a personal trainer session for $765 which I didn’t want and I don’t know ; why they did this to me. In comparison planet fitness was offering $99 for 1 year compared to yours which was $39 per mo. Even then I decided to try I was also told I am getting free personal training sessions. It was not true immediately I was charge $180 I don’t know for what and even after I canceled my gym membership which is the most ridiculous thing I have ever seen for cancelation is by sending a snail mail to Chicago. Even then it wasn’t canceled after 2-3 months finally they did cancel it but the personal trainer membership which I thought was on trial became reality. Even when I didn’t want it I was getting charged without using a single session, what kind of business is this where in you charge in advance for a service not being rendered when I decided to cancel they gave all kinds of excuses and wouldn’t cancel. I disputed the transaction with the bank on 2 occasions as the trainer was not good and it kept changing from one person to another based on his schedule not mine. I wanted to touch base with you to kindly refund my money. I am not in a good financial state and I am not happy with the service provided. I kindly request you to no rebill my account for personal training services which were charged for $197, $247 (twice). How can anyone have such a contract before providing services you charge for it. I was going to file a complaint on BBB and rip off . Please advise and refund my money … in full.
I had disputed transactions with BOA for these charges as I was not provided services. Please refund my money in full
Even after changing my CC this company is harassing me to join thier personal training whcih I dont want. I need to come out of this mess, someone please assist me in this regard. Please note I wasnt told verbally this membership cant be canceled and I was told I can try for a month and then cancel. I need justice paying $765 without a single session is atrrocious.
This was the cancelation letter I sent via mail and got confirmation by email saying membership was Canceled.
This was the letter I sent to Capital Fitness
Capital Fitness, Inc.,
P.O. Box 4012,
Aurora, Illinois 60507
To whom so ever it may concern,
I am Dnyanesh Prabhu (X1521607) and I joined Xsport fitness this August for 30 day trial. I never signed up for any contracts with you.This is my second mail to you. The first one was sent way back in November. I would like to cancel my membership ASAP. Any fees taken in access should be refunded to me in full. I also had paid for 4 training session with trainer but used only two... When I signed up I was initial fee of 170 odd but I was charged in excess of 250... I’ve never used any of your training there is proof I have used only 3 sessions out of 4 I signed up for. I want my money back … I am not interested in any training and I never signed up for any sessions. Please cancel my membership with immediate effect. I had sent a mail earlier as well no one cared about it. This is a priority mail and you cannot cheat me.
Your prices are way higher than normal gym and your contract is all hidden, you don’t tell anything in detail.
I am canceling all transactions with bank if you don’t promptly return my payment. No gym has non-cancellable agreements. This is sheer cheating I am reporting you to better business bureau for fraudulent activity. I was also told by Greg that training doesn’t expire. You all are a bunch of cheats.
This report was posted on Ripoff Report on 03/24/2016 11:22 AM and is a permanent record located here: https://www.ripoffreport.com/reports/x-sport-fitness/nationwide/x-sport-fitness-capital-fitness-fraudulent-personal-training-scam-worst-gym-and-wors-1295662. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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