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Report: #186588

Complaint Review: X2gen - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Selah Washington
  • X2gen x2gen.com Nationwide U.S.A.

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My situation is almost exactly like another on this site.

In November 2005 I purchased an X2gen 19" LCD monitor at Onsale.com which had a $75 rebate. I promptly submitted the rebate to WoodDale, IL which is X2gen's address.

It is now April 14, 2006 and no rebate check has been received. I started calling X2gen over a month ago and they told me I had to contact rebates.com. I had difficulty getting through to rebates.com, and when I finally did I was told that they are in Florida and since the rebate was mailed to WoodDale it was not in their system.

I called back again to X2gen and was told that they only had 1 person doing rebates and were way behind and that mine should be in the next group to be out in the next week. I told them I would call back if nothing came in. I waited over a week and called again to X2gen. I explained my problem and was placed on an extremely long hold.

I hung up and recalled and the person who answered the phone explained that they couldn't help me with any rebate questions and I needed to email rebates@x2gen.com. I emailed them about 4 days ago and have heard nothing, which is what I believe I will hear in the future. I would encourage all ripped off consumers to flood their telephone line 630-694-1400 such that they understand we are not going away and ripped off.

Dale
Selah, Washington
U.S.A.

This report was posted on Ripoff Report on 04/14/2006 06:33 AM and is a permanent record located here: https://www.ripoffreport.com/reports/x2gen/nationwide/x2gen-rebate-ripoff-wooddale-illinois-186588. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Author of original report

Rebate Received!

AUTHOR: Dale - (U.S.A.)

POSTED: Wednesday, May 30, 2007
After a year and a half the rebate has been received. I decided to call the X2gen number again and a helpful person explained how to go online to check the status of my rebate. To my surprise the rebate was in process and a short time later the check was received. WOW! Why so long?
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#1 Author of original report

Rebate Received - A Year & A Half Later

AUTHOR: Dale - (U.S.A.)

POSTED: Wednesday, May 30, 2007
I decided to call the X2Gen phone number again and was advised how to go on line to check on my rebate. It showed that the rebate had been received and was being processed. A short time later the check showed up in my mail box. Hard to believe it took a year and a half!
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