Complaint Review: Xerox - Nationwide
- Xerox Nationwide USA
- Phone:
- Web: xerox.com
- Category: Miscellaneous Electronics
Xerox Purposely obsoleted an expensive product Nationwide
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Don't buy a Xerox scanner if you want to keep using it on the latest windows OS. I have a Xerox Documate 262 scanner that I bought maybe 4 years ago. I recently changed over to Windows 10 from Windows 7 and got a message that the driver was no good. So I went to the Xerox site and looked for a Windows 10 driver. None was listed so I called Xerox customer support where the tech representative informed me that Xerox was not going to update the driver for Windows 10 and advissed me to convert back to Windows 7! Seems that this Xerox tail wants to wag the big Microsoft dog.They then informed me that it was too much trouble for an organization their size to update drivers for discontinued models. I informed them that it was also a lot of trouble for me to pay $800+ for a scanner that they decided to obsolete. They then offered me a 20% discount on a new Xerox scanner and of course I would be elated to purchase another future obsolete product from them Not!!! So if you would like to buy a soon to be obsolete product from an organization the obviously deserves to be even smaller -- and seems to be earning that right -- please buy youself a Xerox scanner. Maybe even this one.
This report was posted on Ripoff Report on 10/30/2015 04:02 PM and is a permanent record located here: https://www.ripoffreport.com/reports/xerox/nationwide/xerox-purposely-obsoleted-an-expensive-product-nationwide-1264746. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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