Complaint Review: Xfinity - Nationwide
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- Xfinity Nationwide USA
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- Category: Internet
Xfinity Comcast Customer Disservice/Frozen Electrons/Pixilated Channels Everywhere, I guess Nationwide
*Author of original report: Still Being Ignored
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Over the past four weeks I have a problem with cable reception on our second-floor TV. At random times of day there would be an error message: One Moment Please / This Channel Will Be Available Shortly. The 'Moment' could last anywhere from a few minutes to three weeks.
'This Channel' could range from a single channel to all channels available in our system-- channel 4 through channel 1998. The problem ranged from no reception at all to what I descibe as "pixilation:" little green dots all over the screen.
We called Comcast for service, and they sent a technician. He brought a signal booster, which heinstalled on the lines for our first-floor television. He told me that my second-floor problems were caused by the cold weather we've been having.
I cannot believe that this idiot thought he could sell such an incredible piece of ******** in this day and age. I have grey hair, but my brains have not yet melted, nor is my tool box pink....
Our second-floor TV is still suffering from frozen electrons. I do hope our upcoming service call will have a more positive outcome.
This report was posted on Ripoff Report on 01/09/2015 10:06 PM and is a permanent record located here: https://www.ripoffreport.com/reports/xfinity/nationwide/xfinity-comcast-customer-disservicefrozen-electronspixilated-channels-everywhere-i-gue-1200655. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Still Being Ignored
AUTHOR: - ()
SUBMITTED: Monday, May 25, 2015
In January I discovered the"Physics of Frozen Electrons." A subsequent service call from Comcast brought me a replacement set-top control box, which was supposed to cure all my problems, and take care of all my complaints. So far, if I want to look ahead on any channel's schedule, I can reliably count on seeing what's available until 5:00 a.m. the next day.
This is true whether I'm checking at 4:00 p.m. today, or at midnight today. After that witching hour of 5:00 a.m. I get either nothing, or a long string of "To Be Announced." Let me just point out that TBA is as useless as a blank screen.
In February I set up a separate bank account into which I deposit the difference between the old bill and the current (alleged) amount. We have not refused to pay the additional charges, but we sent a letter asking for an explanation. So far, no response.
In addition, research has led me to names of corporate officers, with their brick-and-mortar addresses, and to the protocol filing a complaint with the Federal Communications Commissions. This is all very much a pain in the backside, and I am very seriously ill, but my brain still works, and snail mail is still a good medium.
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