Complaint Review: xfinity
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i would truely like to know if it is against the law to charge someone for a product or service they don't have or need. first off i am being charged for a phone line that i don't need because i use my cell phone. comcast told me that my bill would be higher if i cancel the phone line (bs). second, i am being charged to rent their modem/wifi unit because they said my modem which i spent good money for, was the problem for slow internet speeds. theirs is no better. third, i have never gotten their advertised internet speed that i am paying for at any time of the day or night.
i was paying for their internet blast which they boast a 150 mb/s download speed and was still buffering at times. when buffering i would check the download speed to discover a whopping 6 mb/s. they sent more than one tech, each one said the line was good (woopie)but left with no explanation. fourth but surely not last the poor tv they offer for their prices. the glitching, no sound and picture canceling issues are ongoing and i think last for me is the wait time to get an agent on the phone only to be lied to in the end.
This report was posted on Ripoff Report on 12/08/2016 06:12 AM and is a permanent record located here: https://www.ripoffreport.com/reports/xfinity/nationwide/xfinity-comcast-i-feel-im-being-ripped-off-due-to-being-charged-for-a-telephone-service-1342047. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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