Young Explorers ITEM NOT AS ADVERTISED AND SUPPORT SAID THE OPERATOR SHOULD HAVE TOLD ME THAT chelmsford Maine

I ordered item Y920-200 Big Rig Car Carrier advertised as Big 6 wheeler with 13 little wheelers, and the picture shows 12 cars and a semi in the bottom compartment. When calling the ordering problem Department my call was disconnected twice.  When finally getting someone, he asked me if I ordered online. i said no. i ordered from the catalog.

He said that the operator taking my call should have informed me that the product no longer came with the semi in the bottom and I received a 24 case carrier, not a 26 car carrier as advertised.

This company falsely advertises its products, and then he went on to inform me that i would have to pay shipping back since i opened the box. I  explained to him that i merely opened the box to view the product in it and saw it was not what I ordered. He put me on hold and said that I would be issued a full refund since it was indeed not the product I ordered and was not correctly advertised.

I said what am I suppose to do now. He said I would still have to ship it back and pay shipping. This company is a ripoff and the products you see ARE NOT WHAT YOU GET. DO NOT ORDER.