Yourmusic.com Won't send CDs but continues to bill me for over 5 months Indianapolis Indianapolis Indiana

I've been trying to contact yourmusic.com for nearly 5 months because they have not sent me any new cds, but continue to bill me monthly for the cds. I email them weekly and continue to recieve auto replies saying they will get back to me soon. I have tried multiple phone numbers but all have been disconnected.

The website states that even if there are no cds in the quere they will still bill you monthly so I have around 35 cds in my quere at all times. When I sign into the site it says that the cd at the top of my quere will be shipped 7/17, but seeing as that was over 5 months ago and I never received it, I don't think they will ever ship it. I tried to remove that cd thinking that maybe the cd was unavailable but it will not let me. Yourmusic.com continues to bill me monthly for merchandise they refuse to send.

At the beginning of this year they shipped me a cd but I didn't recieve it. They finally emailed me and said they reshipped it. Another month went by with no cd so I contacted them again. I finally got the cd about 3 months after the original order.

Beware of this company. They do not supply a valid phone number to their customers, or to the credit card companies which makes it very hard to try and get customer service to fix the problem. Even if they do return your emails it will take weeks if not months to hear from them.

As of November 13, I have sent nearly 15 emails and have not heard from them once other then auto-replies. I'm sick of hearing that they will get back to me "within 2 business days". Consumers beware... pay that little extra money and purchase your cds from someone else, atleast major retailers have a phone number!!!

Crazyac
Hawthorne, California
U.S.A.