Report: #1175597

Complaint Review: ypedia - Irving Texas

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Ripoff Report is Xcentric Ventures

Submitted: Tue, September 09, 2014
Updated: Fri, September 12, 2014
Reported By: — Imperial Pennsylvania

Author Not Confirmed

Why?

ypedia P.O. Box 630445 Irving, Texas USA

Phone: 800-300-3930
Web:
Category: Advertising / Deceptive

ypedia Yellow Pages Online Services Deceptive Business Practice Irving Texas

*Author of original report: Made it right

*UPDATE Employee: We'd Like to Resolve Your Issue

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This company sent me a deceptive form asking me to claim a listing with them. I filled out the form in error thinking I was claiming a free listing. I received a bill for $327.00 a month later. I contacted the customer service multiple times and they refused to help. I was also contact by email several times asking for payment and I told them that I made an error. They refused to help as well. I am now being contact by an attorney telling me that I have to pay for this.

I have made every effort to contact the company and even told the lawyer that this was an error and they are not prepared to do anything about it.

This report was posted on Ripoff Report on 09/09/2014 01:19 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ypedia/irving-texas-75063/ypedia-yellow-pages-online-services-deceptive-business-practice-irving-texas-1175597. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:

1Author

1Consumer

0Employee/Owner

#2 Author of original report

Made it right

AUTHOR: - ()

SUBMITTED: Friday, September 12, 2014

POSTED: Friday, September 12, 2014

I worked with the customer service people and they made this situation right.

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#1 UPDATE Employee

We'd Like to Resolve Your Issue

AUTHOR: YPedia - ()

SUBMITTED: Wednesday, September 10, 2014

POSTED: Wednesday, September 10, 2014

I’m the Customer Service Resolution Manager at the above mentioned company. I cannot confirm that your business is our customer with the information provided. With thousands of yellow page companies in the U.S. we are often confused with other providers. I’d like you to contact me directly so I can confirm your account and work to resolve your issue. Meeting your customer service expectations is my highest priority. Please e-mail me at customercare@ypmadeeasy.com.

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