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Report: #1274275

Complaint Review: Zaful.com - Internet

  • Submitted:
  • Updated:
  • Reported By: Gigz — Boston Massachusetts USA
  • Author Not Confirmed What's this?
  • Why?
  • Zaful.com Internet USA

Zaful.com Complete Scam Singapore Internet

*UPDATE Employee: resolution for your order

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This website is a total scam and these people are thieves. I purchased two dresses for a party for two separate occasions on December 1st, I paid express shipping expecting for it to be here on time. It wasn't until December 10th that I got a shipping confirmation, and this is after I complained to zaful about never receiving one. I tracked the package for two days, apparently it was making it's way all the way from Singapore (wish I had known that prior to purchasing). For two days the package did not move, so I called DHL and they told me they were never given the package. What?! So I contacted zaful with this information and they gave me some BS about it being the holidays and to wait a few days before tracking the shipping. So I did. Today l, bright and early and extremely frustrated I did more research and found that the package that I paid express shipping for and was given shipping information for never left their d**n facility! So they still have my order and will not give me a full refund including express shipping. DO NOT BUY FROM HERE! you have been warned, I was scammed out of money and you will be too.

This report was posted on Ripoff Report on 12/15/2015 04:13 AM and is a permanent record located here: https://www.ripoffreport.com/reports/zafulcom/internet/zafulcom-complete-scam-singapore-internet-1274275. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 UPDATE Employee

resolution for your order

AUTHOR: zaful - ()

POSTED: Friday, May 20, 2016

 Dear Gigz, I am really sorry to hear that your feel this way about our company.  Please note that we are a proper registered company that has been around since 2007. We Zaful are certified "secured " by renowned E-commerce service providers such as Norton, Paypal Trustwave. You may check our certificates on the main page http://www.zaful.com/ Please offer us your order number then we check for you. You can submit a ticket to our support center here https://support.zaful.com/faq/index/index, you can write the subject as "reply from trustpilot", we reply to all tickets within 24 hours. Thank you very much for your collaboration. Best Regards Zaful Customer Service

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