Complaint Review: zaful.com - Nanshan District, Shenzhen, 51 Other
- zaful.com Room 304, 3rd Floor, Building 8, Zhongxing Industr Nanshan District, Shenzhen, 51, Other China
- Phone: 0755-86936302
- Web: www.zaful.com
- Category: Clothing Stores
zaful.com Terrible Store!! Nanshan District, Shenzhen, 51 Other
*UPDATE Employee: We need your order number.
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This is a terrible store. Does not mention orders come from China and take forever to get here. Clothes are cheap imitations of what pictures show, not true to size and smelled like chemicals. Customer Service takes forever to answer questions about returns and keeps asking for pics. It took 6 or 8 messages for me to finally get an address for the return and yet another to get the RMA. By the time all was said and done it was too late to get my $31 back. BTW, they only offer partial refunds or store credits. If I were you I wouldn't order from this store. If you do order, make sure you get all the return info before you order. This way you won't have to go through the frustration that I did.
This report was posted on Ripoff Report on 01/04/2016 08:09 AM and is a permanent record located here: https://www.ripoffreport.com/reports/zafulcom/nanshan-district-shenzhen-51-other-518054/zafulcom-terrible-store-nanshan-district-shenzhen-51-other-1277816. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
We need your order number.
AUTHOR: zaful - ()
SUBMITTED: Friday, May 20, 2016
Dear unsatisfied,
Thank you for notifying us of your complaint.
Please understand we source our items direct from the manufacturer.We have submitted the problem to our supplier then will check and resolve it for you soon.
We offer the detailed measurement chart for each item,maybe you chose your regular size and the size you chose was not fit.
Please offer us your order number or the ticket number then we check for you.
We look forward to hearing from you. Thank you.
Best Regards
Zaful Customer Service
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