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Report: #204049

Complaint Review: ZALES OUTLET - GRAPEVINE Texas

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  • Reported By: Bedford Texas
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  • ZALES OUTLET Grapevine Mills Mall GRAPEVINE, Texas U.S.A.


*UPDATE EX-employee responds: The squeeky wheel gets oiled first.

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My fiance bought my engagement ring on July 8, 2006. It was beautiful. By Monday, the first diamond fell out. By Wednesday the second. I was absolutely devastated. And he was mad. My ring has a center stone (princess cut) and then little diamonds surrounding it. The little stones are the ones that keep falling off.

I called the salesman who treated me like a piece of dirt. Blaming it all on me because "diamonds don't just popp out." We bought the warranty so why would I make up a story. I was telling the truth, the seriously just popped out.

We exchanged it for another and guess what...another diamond fell out. It is now 8/1/06 and my second ring is falling apart as well. Like someone else said in their report, Zales has managed to completely ruin something that is supposed to be the most memorable thing in your life. It's memorable alright but for all the wrong reasons.

I STILL have not heard back from the "regional manager" after calling their corporate office. I am going to take someone's advice and take my ring to a PROFESSIONAL jeweler and have them fix it so that it will properly hold the diamonds.

Zales Outlet is a big joke and I will not stop until they have paid for what they have done.

Bedford, Texas

This report was posted on Ripoff Report on 08/01/2006 06:13 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE EX-employee responds

The squeeky wheel gets oiled first.

AUTHOR: Jen - (U.S.A.)

POSTED: Tuesday, August 01, 2006

I can say that diamonds can just fall out if the company Zales purchased the ring from did a crappy job. When I worked there there were times I would put a brand new bracelet into the ultrasonic and the diamond would fall out sometimes they were small and sometimes they were bigger.

As for the repair it was within 30 days and even without the warranty they should have fixed it correctly, no questions asked.

I would recommend to make sure your point is known and you are not going to stop until it is corrected, but do not be vulgar. In my experience, at a store in IL, we would bend over backwards to make sure everything was fixed that was our fault, or that of our vendors, and you can tell when it was a defect and when it was the fault of someone. If a prong was bent there is a high likelihood that it was caught on a thread (which if caught right can bend gold and platinum prongs) I've done that a few times myself.

As for the Regional Manager, keep calling and if that doesn't work contact the BBB. I had seen a letter come in from them for a lack of a special product (We had about 40 or so, and ran out) and with that letter they got on into the store for him.

All I can say is best of luck, and please don't let that rude associate or experience ruin such a special moment in your life.

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