ZTE Buyer beware Nationwide

 You are confussed as to exactly WHAT a manufacturers warrenty covers. A manufacturers warrenty ONLY covers defects in workmanship and thats all. It doesnt cover NORMAL WEAR AND TEAR or ACCIDENTAL DAMAGE. Im thinking this is what the issue is. Which is why they will not repair it. If has ever been dropped while plugged in, that would cause YOUR issue. The American Consumer assumes WAYYYYYYYY too much. You get a smidge of information and build an entire world around it. This is WHY EVERY PLACE THAT SELLS WIRELESS ALWAYS OFFERS A WARRENTY!!!!! If you had to send in your device to ZTE then that means that you DID NOT get the extra warrenty and that you were relying on JUST the manufacturers warrenty. There comes a point when you have to accept responsability for YOUR TOYS!!! This is one of those instances. It was YOUR handeling of the device that has caused this. It was YOUR use of the device. When you purchased the device it was 100% functional with no defects. Odds are that you just keep it plugged in at all times and the extra heat build up has messed with the board, which means you were using the device WHILE it was plugged in. Thereby creating MORE heat. These are all issues WELL within YOUR control. Your complaint is like crying because your engine blew, but your engine blew because YOU like to drag race. Its NOT the engines fault that you used it in such a way. The same goes here.

ZTE makes a pretty good set of portable electronics and in the last five years I can only think of less then a handful of people who are my customers who have ever had any issue with their ZTE phones or hotspots. Most of the issues were all software related and NOT hardware related. Until you get the situation resolved one way or the other, you can use your smartphone as a WIFI hotspot. Just make sure you secure the device so strangers cant have access to it and you should still be able to surf the web.