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Report: #21335

Complaint Review: Zybertour - Orlando Florida

  • Submitted:
  • Updated:
  • Reported By: Cary NC
  • Zybertour 8651 Commodity Circle Orlando, Florida U.S.A.

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This company Zybertour, kept calling me and calling me to ask me if I would like to consolidate my bills, it would be a one time charge of $417.oo.

The first time I said no to them but like a fool they talked me into it the second time.

They proceeded to take the $417.00 out of my bank straight away.

When I received this so called package all it was, was a software package they were trying to sell, they mentioned that if you go through the whole package and then call some of the listed banks I would be able to get a Visa card with a small interest rate from some banks.

First of all I did not open the package that the diskette came in as I already had a program at work similar to that, plus I did not have a computer at home so why in the world would I want this program.

Second when I called 3 of the banks they had never heard of Zybertour.

Third they falsely advertised as they are telling people on the phone this was for a credit card to reduce your current interest rate, they did not mention at all the software package.

I sent my stuff back the following day, they received my package back via Fed-Ex on Monday 6th May, they are now telling me they do not have to refund me until up to 45 days, I know this must be wrong. They were so quick to take my money from my checking account now all I want is for them to put it back in NOW. Is that so much to ask when all they have to do is re-key in my number and give me a credit to my bank account.

Please do not let these people push you around and talk you into anything, they know just enough to not make this a rip of scam.

Is there anyway someone can help me out to get my $417 dollars back before the end of June.

Carol
Cary, North Carolina

This report was posted on Ripoff Report on 05/22/2002 12:50 PM and is a permanent record located here: https://www.ripoffreport.com/reports/zybertour/orlando-florida-32819/zybertour-slow-processing-the-business-that-doesnt-give-a-dam-orlando-florida-21335. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
2Consumer
1Employee/Owner

#3 UPDATE EX-employee responds

I was a customer service rep for Zybertour!

AUTHOR: Jane - ()

POSTED: Friday, July 05, 2002
I will tell you first hand how to handle your situation and would like all to know this company only has 4 customer service reps and we all really do care and KNOW WHAT IS GOING ON!!! The only problem is it would cost us our job to tell the consumers the truth! So instead we continue doing our absolute best to HELP you get your money back!

I know many times I whispered to my customers exactly what to do. SO PLEASE if you're involved with this company understand being mean or rude to the CSR wont do you any good they may seem not to care but really we were almost as helpless as you. Now for some people the package can really work HONESTLY!!!

But for most it is no where near worth 417.00 So you want your money back? Than this is what you do...What we were instructed to do is either CONVINCE you to keep it or stall you untill 60 days are up from your purchase date. 60 days? YES Because after 60days you cannot do a charge back through your bank!

You may not realize it but your bank really does protect you against fraud like this. Call them explain your situation and the most important this is to MAKE SURE YOU SENT THE PACKAGE BACK AND HAVE PROOF THEY RECIEVED IT!!!!!!!!!

Because if you cant prove they got it they'll say they didn't and you wont get your money. Also if you just got your package you supposedly have 7 days to return it so you could try that but more than likely its a waste!

Good Luck and I would also like to add that Zybertour is still opperating however this so-called package is no longer on the market. Thanks to all of everyones complaints!
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#2 REBUTTAL Individual responds

RIPPED OFF BY ZYBERTOUR

AUTHOR: Charles - ()

POSTED: Friday, July 05, 2002
I have tried to have my credit card credited for the $417.00. I too, tried to call zybertour and was treated the same as you were treated.

I filed a fradulent form with Capital One and they are investigating this company. They said they have heard about this company before.

I sure hope they will eventually credit my account.

I will NEVER give out this kind of information again, to anyone.
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#1 0

Zybertour, Orlando, FL

AUTHOR: - ()

POSTED: Wednesday, May 22, 2002
Please also be advised that when you do try to call Zybertour, a voice mail keeps coming on saying that "the voice box for Zybertour is full". When you do finally get a person to speak too they try to get you off the phone as soon as possible, plus they are very rude to you especially when you are trying to find out about your refund. Also, it seems that noone there really knows what is going on, I really do wonder what kind of business this is.
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