• Report: #356656

Complaint Review: Charter Communications

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  • Submitted: Mon, July 28, 2008
  • Updated: Wed, August 20, 2008

  • Reported By:Fond Du Lac Wisconsin
Charter Communications
279 Trowbridge Road Fond Du Lac, Wisconsin U.S.A.
  • Phone:
  • Web:
  • Category: Liars

Charter Communications Un Healthy Unsafe Work Environment/Customer Abuse Fond Du Lac Wisconsin

*UPDATE EX-employee responds: Charter Communications Un Healthy Unsafe Work Environment -- It happened In Greensburg, Pennsylvania too!

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I am a former employee of Charter Communications. I worked for them for over two years at the Fond Du Lac Call Center in Fond Du Lac Wi. I am not a disgruntled employee, but feel the need that somebody needs to know how not only the customer service is rather poor, but how badly not only the customer is treated, but so are the employees of the company. Please know that when you call the company about a problem or issue it has to be handled in 7.5 minutes or less. Or, like myself you will find yourself looking for another job. The only reasion I stayed with Charter for the two plus years I did stay there was for the customer, not the company, the company is only interested in profit and getting what they can get out of the consumer and that is all, this is my personal opinion. Prior to my termination from the company I was told by my supervisor that my ethics and service standards were too high for me to work there. "Take the call and get rid of it A.S.A.P." This a direct quote from my supervisor Casey. During my two year plus tenure there the game plan would change every two to three months regarding how the customer was to be handled. Two employees, one which was a former supervisor of mine died working there. I, myself, almost died from a suicide attempt when they fired me. I was fired not for not doing my job but for taking too long to handle the calls. As well it was also for my disability degenerative disk disease, gotta keep those health care costs low so I was a liability to the company. Time to kick him out the door if you know what I mean. Tomorrow I have to go in for cardiac surgery due to the stress and unrealistic standards they impose on the employee. I have also seen several shrinks in the Fond Du Lac area with regard to the issues of stress and stress management at Charter and none of them have had any thing good to say about the company. Yes they may pay well, but consider this before working for them, is it worth your health, or your life? As for the custmers I have served over the time I have been there, with my calls averaging 16 mins. or so. I love you all, I will miss working with you, and I wish you the very best.

Charter employee
Fond Du Lac, Wisconsin
U.S.A.

This report was posted on Ripoff Report on 07/28/2008 04:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/Charter-Communications/Fond-Du-Lac-Wisconsin-54935/Charter-Communications-Un-Healthy-Unsafe-Work-EnvironmentCustomer-Abuse-Fond-Du-Lac-Wisco-356656. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE EX-employee responds

Charter Communications Un Healthy Unsafe Work Environment -- It happened In Greensburg, Pennsylvania too!

AUTHOR: Tofast4u - (U.S.A.)

I was employed by Charter Communications in Greensburg, Pennsylvania from November 1999 until October 2001. I was diagnosed with Multiple Sclerosis in August of 2000. I made the mistake of telling the Office Manager about the diagnosis. When I started one therapy for MS, I developed the flu-like symptoms (mine lasted 6 days, and the 7th day was the next injection, to start the flu all over again). Each time I asked to invoke the Family Medical Leave Act, she suggested I rethink the situation, as I might "need" it more later. Being newly diagnosed, and only knowing what might could happen in this disease, I kept chugging away, until I finally couldn't keep coming to work as sick as I was. I took the leaved starting at the end of November. (I didn't get my short term disability check until I was back to work 3 months later, and then only got paid for 1 month of the time I was off.)

I was written up FIVE times in one day, some of which were not even in my job description. I wrote up the reports for the acting supervisor, and forgot to put them on the table to be found in the morning. I was written up for leaving them on my cubicle top. They were going to terminate me the day I called off 10 minutes before start time. I was crossing the bridge into town when I received a cell phone call telling me that my house was on fire! I had to PROVE that it was my house that was on the front page of the newspaper.

It took them from February of 2001 to October 21, 2001 to devise a plan to successfully terminate me. For "Willful Misconduct"... because I called the head honcho supervisor a slime ball for hitting on a technician when he had a wife at home who was also sick. Of course all the people involved either were promoted into higher positions for their complicity in the situation, or terminated before me to prevent me from being able to prove their conspiracy. In a supervisor's meeting they were told to find a good reason to terminate me. When one of the supervisor's asked why this guy wanted to terminate one of the best technicians they had in the department. The guy told him that if I didn't have MS they wouldn't have a problem with me. Thus he became history at Charter Communications before me.

More than a few of the people who worked with me, have credit report problems, that should just about now be resolving themselves because of the Statute of Limitations placed on bad debt. These people had very high credit ratings until they became Charter Communications Employees and opted for the medical coverage. Their bills didn't get paid.

Today we get notification that the significant other's paychecks are to be garnished for outstanding past due Employment Income Taxes on a local level. Something that amounted to a little over $400.00 in 2000, 2001 & 2002 have with penalties & interest exceeded the 1K mark. Thing is.. those taxes were deducted from the paychecks on a bi-weekly basis for those years... Where did Charter send them? Or did they send them?

Now the problem is, trying to find someone somewhere within the Corporation who has anything or knows something about the payroll that was produced in those years. I've moved since being employed by Charter and didn't think it necessary to bring a whole lot of miscellaneous garbage papers with me in the move. I should have known that if they were willing to screw one person over, screwing over hundreds of former employees wouldn't be any skin off their noses.

Thanks for listening.
ToFast4U

Former Employee, Charter Communications, Greensburg, Pennsylvania

Oh.. and those accomplices who assisted in my termination... well... seems they've had to look elsewhere for income as well, being as Charter pulled out of Southwestern Pennsylvania completely...
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