Recently I've been trying to call my local electric/gas company ConEdison here in NYC. When I dial their toll free number, 888-925-5016, I get a recording from ConEdison saying that they DO NOT accept calls dialed on this toll free # from OUTSIDE their service territory. I am WITHIN their service area because I am their customer. I have always used MagicJack to dial this number before without any problem. Con Edison's recording then gives me a LOCAL number to phone.
When I dial the LOCAL number, 212-243-1900, I get a message from MagicJack telling me that I have to purchase prepaid minutes to access this number. I live within this area code region.
The person on MagicJack's chat told me that the local number is part of some conference platform, or something to that nature, and so I have to purchase prepaid minutes from MagicJack to access this number.
The MagicJack person on live chat NEVER told me why the toll free number would no longer work. She also did NOT tell me why their was an abrupt change in service. So now, I'm using my cell phone to dial my local power company because MagicJack won't let me call them for free!
MagicJack did not notify me that this SUDDEN change would take place or why, and it's very upsetting to me. When we purchased MagicJack we were under the impression that we could dial anywhere in the US without any problem. It's probably in their contract somewhere that they can start charging additional fees whenever they feel like it.