Well where to begin..I called their number for assistance with Microsoft Office installation. They gave me a website to go to, I had to accept a couple things allowing chat and remote access to my computer.
The "technician" once connected, and without looking at anything said there was a problem with my "keys". I didn't understand him at first, then realized he must be talking about my registry. He stated it would be 49.99 for 45min of work. He then opened up a payment window for me to enter credit card info. I entered my info then had second thoughts, some red flags went up so to speak seeing as I doubted anything wrong with my registry and the fact he didn't look at anything. When I hesitated he took it upon himself to take control of the mouse and click submit for me!
When I watched him "fixing" my problem, all he did was go into the registry and pretend to do something by opening and closing settings. The rest of the time was spent opening and closing windows I had open, and randomly highlighting icons on my desktop! The only thing he did was redownload the software, and granted it does work now.
From that what I am upset about is I was thinking of doing that myself, which is one reason why I hesitated. But the technician took it upon himself to click submit payment and lie about the problem.
So I sought a refund from them the same day 11/9. I was told it was being sent to their billing department for a refund. I call back today and they say they have no record of it. I send them the payment confirmation I received, which was for "Prodigy Infotech". They state it is not them. Which I guess I can believe. Which begs the question what website did the technician open up? Was it his own personal PayPal account? They are telling me that I disconnected after I was told the price, according to the technician I guess. (tech #8). And that I called back the wrong number. I never got disconnected, and I even checked my phone records for the hell of it, I never called any other number except personal numbers that day.
Do a Google search and see if you can even find a number for such a company that I supposedly accidently called. http://prodigyinfotech.com/
it doesn't even provide a phone number yet I somehow accidently called it? Without ever being disconnected? The technician pulled a scam on me and they are now trying to defend him, plain and simple. Oh and the time the payment was made matches the time he was connected to my computer.
Do yourself a favor and never do business with them. Call a friend/family member who is computer literate or take your computer to a local repair shop.