Omni Tech Support OmniTech Support Caution , Internet
*UPDATE Employee: . She has not been ripped off here, but we have provided valuable service and did not get paid anything!
I hope this will help anyone out there looking for computer repair service. Sad to say I am always checking here when I use a new service and did not this time. I used OmniTech Support service on 8/15/2012. The initial person did a check of the issue and told me there were major issues with my computer other than the problem I called with. Before I got to a technician I had to agree to the service bill and then listen to a promotion of their continuous coverage one click service which sounded like a good system. The initial steps took nearly an hour.
I became suspicious when the technician started with the Outlook issue and not the registry issues, BIOS issues, and other "major" problems. The repair of a corrupt Microsoft Outlook took 6.5 hours. Yes I was on the Net 6.5 hours watching two different technicians do the same thing over and over expecting a different result. My husband was in the room and told the technician he was putting in the wrong type of server and trying to make it work on another program. He was very concerned about the knowledge base and proficiency of the technicians. My husband's information worked the first time. The other "major problems" were never addressed and my registry was not wiped as I was lead to believe. My Nortons protection was disconnected during the service and could not be used until it was uninstalled and reinstalled by my husband. I know I was foolish to watch this go on and on but I had at that point agreed to pay for the service and it seemed a lost cause as time went on.
I notified the technician at the end of the call that we would not be taking the 20 month service agreement but he said we would have to be called by someone else. I received a call and returned it. After the tetephone was on hold so long that it went dead twice, I got through, needed to be transferred and again got a dead telephone. I then looked on this site and found the other reports on this company. I then contacted my credit card service and we went through together the same connection to a dead end twice. I was told only a manager, not the billing department, nor anyone else can cancel a service.
I will continue to dispute the charge for a service since I would be fearful service would not even be there based on what I am seeing here.
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