American Home Shield Refusing to accept heater manufactureres life expectancy Carroll, Iowa

Had a leaking Spa water heater that is covered under my insurance I have with American Home Shield.
Reported it and they sent a pool service company to check it.

They concluded that the 19 year old heater is leaking due to bad pH in the pool water and reported as such to the insurance company. I could not accept this and contacted the heater manufacturer to get a life expectancy report on the heater in question and the answer was 15 to 20 under good conditions.

Passes this on to AHS and the pool service company with the result that a 2nd service company was sent to have a look at at it. They did not even open the unit except the front removable panel that does not let you see the coil and told me that he would be try his best to have it replaced but I would have to pay for the removal of the old unit.

The next day I was in formed by AHS that the 2nd service company also claimed that I have bad pH in the pool water but neither one checked it while they where here because I watched both of them what they were doing while on site.

Therefore the insurance company let me know that they will no pay for the unit because of poor pH in the pool water. I had offered to AHS access to the pool records of my service company but they were not interested.

Started complaints via the BBB and the fist company then agreed with the manufacturer in writing that if the pH would have been bad the unit would have failed long time ago and therefore the poor pH happened within the last year, year 19, when it failed. After supplying the records to both, AHS and both service companies it was found that there was no problem, not even in the last year.

However, AHS still refuses to accept the manufacturers backup that the unit failed due to normal wear and tear nor do they accept the factual data that pH was not not the problem and therefore I am out $2,816.71 having to pay for an item that should have been covered by the insurance.

This is not the first time I have problems with AHS.