American Home Shield Home Warranty Lagrange Georgia

I have had AHS for 10 years. Every time I call on them for help with a covered item the story is always the same...'its not covered' or 'its not an emergency'.
My AC has gone out every summer for the last 4 years. AHS sends a tech out who patches the problem but never 'fixed' the problem. Finally I went to an outside agent and had a new system installed.

Now I have a water heater (that they actually wouldnt cover the first time) short out and almost cause a fire. The water heater is less than 1 year old. AHS told me on a Friday that 'not having hot water was not an emergency and it would be Monday before someone can come out'. This is competely unacceptable. I called them back and advised them there was a drip in addition to the electrical problem and they stated 'now we can make this urgent, but it will be tomorrow at the earliest before we can get soemone out there'. I was told to unplug the water heater and deal with it until someone could get out here.

Enough is enough...AHS has 'gladly' taken my money over the years but are yet to make me a satisifed customer.
I fully intend to cancel my contrac with them and let as many people as I can know that AHS is a complete rip off. the service levels from them have been substandard by far.

David
San Antonio, Texas
U.S.A.