• Report: #1335055
Complaint Review:

American Home Shield

  • Submitted: Tue, October 25, 2016
  • Updated: Tue, October 25, 2016

  • Reported By: Melinda Alexander — college park Georgia USA
American Home Shield
Nationwide USA


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You need to know the truth about their warranty company. Any one of you that ever had to deal with a water heater or furnace issue and thought the contractor was somehow robbing you because you had to come out of pocket for something the warranty company says is covered might be interested in this.

American home shield pays contractors a flat fee anywhere from 100-125. 00 per call. Period. That is all they pay. They do not pay for any parts whatsoever. So when a contractor comes to your house and you need a furnace that costs 1350.-1500. 00 and the contractor is getting 125.00 total for the job it doesnt take a rocket scientist to see that not only is he not making any money he is losing 1225.00. So how can a person hope to survive working for the ahs? They do what they are told to do by ahs. Ahs came up with the pass the buck routine. They sent out one contractor who said he fixed the unit via a new thermostat. Then it broke again and instead of coming and replacing the unit he said the tenant was a witch so he refused to come back. Knowing that this woman really was a witch I was a little concerned so I checked it out and found my husband and maintance man were with her to make sure she didn't act like the wretch she can be. So with the lie from the contractor the ahs they sent out another contractor who was ont to the last contractors game. If you cant fix the issue for a few dollars and make a profit being in and out with the 125.00 payment from ahs then create a diversion and blame the next guy.. [continued below]....


The 2nd contractor refused to come back and finish the job stating the prior contractor should come back and fix what he started. Neither would and this was taking over a week in freeszing weather. Now we all know that Withces don't fly well in the winter so this one landed and threatened to stick her broom right up my backside. At that point I hired a contractor due to them refusing to pay the 1600.00 rent that was due and making threats that they would see me in court and I had better put them up in some fancy hotel due to the stress on the head witch of the house. Needless to say. I hired, paid and had a new furnace installed for 1495.00 in 4 hours. 

End of the story. Tenant evicted due to refusing to pay two months rent stating he had a 600.00 heat bill and had to go stay with family out of town so they could be comfortable. AHS ended up costing me over 7,000.00 by this tenant being so upset they refused to pay 3 months at 1600.00 then sued for pain and suffering and then left via an ecivtion crew. So I had to pay for all of this lost 3 months rent and had to pay for the 1495.00 furnace. AHS played stupid, just like some tenants that don't want to pay rent. They said that I ddin't own the house so they couldn't talk to me about it. I have 25 rental properties and had several contracts for years and they NEVER PAID ANYTHING OUT TO HONOR THE CONTRACT.

I found out a family member in Texas had the same issue. Heat or air goes out they send someone who replaces a few dollar thrermostat and then hides in the hills so they don't have to replace any big equipment.



This report was posted on Ripoff Report on 10/25/2016 06:27 PM and is a permanent record located here: http://www.ripoffreport.com/reports/american-home-shield/nationwide/american-home-shield-played-games-sending-contractor-who-couldnt-or-wouldnt-fix-furnace-1335055. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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