• Report: #709335
Complaint Review:


  • Submitted: Wed, March 23, 2011
  • Updated: Thu, March 24, 2011

  • Reported By: MikeW — Dunn North Carolina United States of America
122 Kerr Rd. Bldg 1, Suite 100 New Kensington, PA 122 Kerr Rd. Bldg 1, Suite 100 New Kensington, Pennsylvania United States of America

digiexpress Digiexpress.us Ipod has gone missing 122 Kerr Rd. Bldg 1, Suite 100 New Kensington, Pennsylvania

*Author of original report: Update, Recived phone call today!

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I sent in my son's Ipod touch to replace the cracked screen. I received a conformation email that they had received the the Ipod on Feb 14, 2011. I have contacted the company several times throgh there web based system. When last contacted them about the status of my device I got this informative reply. (see below). I called ant stayed on hold for 16 min, 39 sec, then got dumped to a voice mail box. I think I just paid this company to steal my son's Ipod! I will file a complaint with the Credit Card Company, Maybe that will get some attention.

Customer 3/18/2011 9:14:22 AM  Please update repair status. thanks.
Staff (Sherri) 3/19/2011 7:11:53 PM  Dear Valued Customer,

We would first like to thank you for your business and continued patience
as we have experienced a rather unexpected demand for our cost effective
repair services.

The fact that the bulk of our orders comes from referrals from our customers gives us the confidence we are doing a good job.

Our continued focus remains on processing orders as quickly as possible
with primary focus on quality of repair. We are working on both of these
aspects to get your device back and functioning ASAP.

Thank you for your continued patience and please contact us with any questions.

Customer 3/23/2011 11:06:55 AM
This reply did not really answer my request. It has been over a month since
you received my ipod. Please send a more detailed status report.

This report was posted on Ripoff Report on 03/23/2011 08:30 AM and is a permanent record located here: http://www.ripoffreport.com/reports/digiexpress/122-kerr-rd-bldg-1-suite-100-new-kensington-pennsylvania-15068/digiexpress-digiexpressus-ipod-has-gone-missing-122-kerr-rd-bldg-1-suite-100-new-kensin-709335. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

Update, Recived phone call today!

AUTHOR: MikeW - (United States of America)

Recived a call from Dan at Digiexpress this afternoon. I was assured of that the device was in front of a tech at that moment. Here's basicaly what he had to say:

Staff (Dan)
3/24/2011 1:53:42 PM

Hi Michael,
As per our conversation, I have your device in front of our techs. Upon successful completion of
the repair/final testing process, we will ship ASAP. Thank you again for your patience. Dan

I'll hope he is good to his word.

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