• Report: #718549
Complaint Review:


  • Submitted: Sat, April 16, 2011
  • Updated: Sat, April 16, 2011

  • Reported By: Freddie — Sunrise Florida United States of America
122 Kerr Rd Bldg1, Ste100 New Kensington, Pennsylvania 15068 Internet United States of America

DigiExpress was to replace my iPod Touch battery; after 11wks.,they kept my money & have not returned my iPod Internet

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

My iPod Touch (8GB), a replacement battery, and a $35.00 personal check (to cover cost of battery replacement) was sent to DigiExpress (and received by them on 5 Feb 2011). This is according to my U.S. Postal Service Insure Mail Receipt.
On 1 Mar, I emailed DigiExpress, inquiring about the status of the battery replacement in my iPod. I even called the company (1-800-440-4693) and left a message. The next day, I received an email about them having such a backlog of work, and they would get busy on my machine soon.
Then on 5 Mar, I was shocked to get an email from them saying that the main electronics board on my iPod was damaged, and it would cost $150.00 to replace it. According to them, this "damage could have occurred from water or moisture...like from being in the bathroom during shower, a fall, a power surge during charging, or damage from self-repair." This is absurd! I am a responsible sixty year old audiophile, and am insulted by these allegations. I have always been careful with my iPod, and have never attempted any self-repairs.
DigiExpress took advantage of me. I am upset and disappointed.
A resolve is for them to send me my iPod Touch (and I have the serial number), my new battery, and my $35.00.

This report was posted on Ripoff Report on 04/16/2011 08:05 PM and is a permanent record located here: http://www.ripoffreport.com/reports/digiexpress/internet/digiexpress-was-to-replace-my-ipod-touch-battery-after-11wksthey-kept-my-money-have-718549. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on DigiExpress

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.