ecowhides manager John ecowides nothing but a ripoff.....small claims court HERE I COME miami florida

I wanted to purchase a cow hide rug for the living room .after searching online i discovered ecowhides and by the reviews it sounded great. no hassle returns,no hassle customer service,and speedy refunds.unfortunatly for me, none of those things have applied to me.

It has been 2 months now and i have no rug or my $230., and not from lack of trying. They sent me a small rug when I actually ordered a xl, it took me 2 weeks just to speak to someone bacause all calls were met with a voice mail, i tried to do an online chat, but it wasnt live,it was wriiten a message to them.

i finally wrote a email,described my issue. i was told to measure rug and take a picture showing me measuring it. I quickly recieved email stating that the measurment was right and if they could help me any further to contact them. i immediatly sent another email explaining that 72 inches does not equal 7foot 6 inches. They sent me return label on a Fri. and told me to put note on the rug that read xl. I was out of town that weekend,tried to print label on mon. and the label had expired. I contacted them,left message and the manager John called back and was so rude, i decided to cancel for a full refund.

that same day, I went to fedex, shipped the rug, gave them almost 3 weeks and they gave no refund.I contacted them again,left message, after message,after message and finally my call was answered.I was then told that they sent me another rug.Now i had to wait additional 10 days for shipment,go to fedex and send back,wait another 10-who knows how many days for my refund.

Needless to say i called and complained so much that the manager told me he would contact fedex and stop the delivery and that he did refund the $ but would take 2-3 days. It has now been another week with no rug,no money AND to make matters worse they blocked my number from one of the phone numbers, it will not even ring through.I  am now searching for a lawyer, bacause at this point its not even about the money, its about right and wrong and i will not tolerate them stealing from hard working people , they are riding on the hopes that people will consider it a lesson learned, but im not that person. any help would be great.