• Report: #316766
Complaint Review:


  • Submitted: Tue, March 11, 2008
  • Updated: Tue, March 11, 2008

  • Reported By:irving Texas
www.eharmony.com Nationwide U.S.A.

EHarmony Deceptive advertising and credit card charges Internet

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My complaint is basically deceptive advertising and lack of response from there customer service via email request.

1st. - during the initial browsing on what they called a free comunication weekend the matching sends numerous email match's in your area but of course no pictures of match's unless you subscribe as well as the comunication method is a fill in the blank question that a member may ask you questions "guided comunication" which is a joke.

2nd. then I finally decided to subscribe on the last chance spring offer and my original fear which came true was they try and auto-renew after your period runs out meaning they have your credit card number and charge - well the deceptive part of this is they say during the process that when you get to the confirmation page you can dis-able the auto renewal feature but no valid link was listed and I emailed the support staff asking them on steps to disable the auto renewal to my credit card and no response at all - so this business practice prompted me to immed. cancel my subscription and I anticipate problems with charges on my credit card and will likely end up in a dispute charge process.

Thanks for your website - I really hope that someone has launched complaints to the AG office on eharmony.

irving, Texas

This report was posted on Ripoff Report on 03/11/2008 07:17 AM and is a permanent record located here: http://www.ripoffreport.com/reports/eharmony/nationwide/eharmony-deceptive-advertising-and-credit-card-charges-internet-316766. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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