Report: #316766

Complaint Review: EHarmony

  • Submitted: Tue, March 11, 2008
  • Updated: Tue, March 11, 2008
  • Reported By: irving Texas
  • EHarmony

EHarmony Deceptive advertising and credit card charges Internet

Show customers why they should trust your business over your competitors...

My complaint is basically deceptive advertising and lack of response from there customer service via email request.

1st. - during the initial browsing on what they called a free comunication weekend the matching sends numerous email match's in your area but of course no pictures of match's unless you subscribe as well as the comunication method is a fill in the blank question that a member may ask you questions "guided comunication" which is a joke.

2nd. then I finally decided to subscribe on the last chance spring offer and my original fear which came true was they try and auto-renew after your period runs out meaning they have your credit card number and charge - well the deceptive part of this is they say during the process that when you get to the confirmation page you can dis-able the auto renewal feature but no valid link was listed and I emailed the support staff asking them on steps to disable the auto renewal to my credit card and no response at all - so this business practice prompted me to immed. cancel my subscription and I anticipate problems with charges on my credit card and will likely end up in a dispute charge process.

Thanks for your website - I really hope that someone has launched complaints to the AG office on eharmony.

irving, Texas
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This report was posted on Ripoff Report on 03/11/2008 07:17 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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