Eyeglass World rip-off! There are other issues here, not just the glasses. Fresno California

We were instructed to avoid refunds and remaking glasses at all costs. If there was something definitely wrong with the glasses, like in your case - the bifocal line placed too high, we were told by upper management to avoid remaking by bending the frames to lower them on the face. When I was a manager, I probably did more remakes then any other store. Why? Because I appreciated the value of someone's dollar and wanted to deliver on my personal promise to making you see better. I know that I jeopardized my job by doing it, but I didn't care. I didn't want to rip anyone off, or worse yet cause them to have even poorer vision.

The problem boils down to this: As a manager, you are instructed to finding the cheapest possible labor. Unfortunately, you get what you pay for. I was lucky because when I took my store over, I had a great team. The ironic part is that they were all weeded out for less qualified inidividuals rather than giving them raises after a year.

The training on something as complex as optics and vision is generally conducted by the person that has been there the longest. In most cases, the person training has very little knowledge of the optical field.

Management is focused on one thing, PROFIT, not your ability to see. Shady and underhanded business practices are required to be an Eyeglass World manager.

My suggestion to you on this matter is to take it back to the Eyeglass World that you purchased them from. As to speak to the Licensed Optician. Have him or her check your glasses. If you get the run around from them, have the Doctor on duty check your glasses. They are required by law to give you an accurate reading. The manager in this store as well as most Eyeglass World locations is a puppet. If the License and the Doctor give you the same story, you have two options. I suggest doing both. You can log a complaint against the parent company Vision Care Holdings at www.bbb.org . Believe me, they WILL pay attention. They plan to make this a publicly traded company and can not afford any blemishes on their record. Secondly, contact your State Medical / Opttical board. They are required to investigate every claim of malpractice. Both the License as well as the Doctor face stiff fines and possible loss of practicing privelege. It is very worth your time.

I hope this helps you out.