• Report: #352764
Complaint Review:


  • Submitted: Fri, July 18, 2008
  • Updated: Fri, July 18, 2008

  • Reported By:DUARTE California
16025 W 113TH ST Lenexa, Kansas U.S.A.

Freightquote.com low prices vs. time spent following up on ripoff charges Lenexa Kansas

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We were contacted by freightquote and given a great rate on shipping. We decided to use their service and had our product shipped out. We paid our bill based off the original, agreed upon quote and two weeks later we recieved another bill for an additional shipping amount which was a result of an employee mistake on their side. We called several times and were told they had no managers there to take our complaints and were given the run around.

Finally, we got through to a manager who said it was in fact the employees mistake and that the charges would be taken care of. Two months later we are still recieving collection notices almost every week and we get no support from their customer service reps. It's amazing they manage to stay in business with such a complete lack of customer care.

DUARTE, California

This report was posted on Ripoff Report on 07/18/2008 10:04 AM and is a permanent record located here: http://www.ripoffreport.com/reports/freightquotecom/lenexa-kansas-66219/freightquotecom-low-prices-vs-time-spent-following-up-on-ripoff-charges-lenexa-kansas-352764. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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