• Report: #851812
Complaint Review:


  • Submitted: Sat, March 10, 2012
  • Updated: Sat, March 10, 2012

  • Reported By: jho — tampa Florida United States of America
Internet United States of America

majicjack price change for a regular device Internet

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

to all magic jack user be  careful magic jack is charging 29.95 for renewal on a regular magic jack device  which should be 19.95 . magicjack plus is for 29.95 i am long time customer and  they want to charge 29.95 for old device .this is chat i had with Jillian of the magic jack company

Please wait for a site operator to respond.
You are now chatting with 'Jillian'
Your Issue ID for this chat is LTK554049493524X
Jillian: Hello, how may I help you?
VICTORIA: hi how comes that i got to pay 29.95 to renew when it should be 19.95 iam not new customer
Jillian: As I
have double checked here, Trasnferring of Plans from regular magicJack
to magicJack Plus is not yet available as of the moment. Unfortunately,
we don't have any time frame and further details about this but
Jillian: Rest assured that we will look forward to make it available/possible as soonest time as possible.
Jillian: Also on the renewal.
Jillian: I will double checked for you.
Jillian: Please wait while I check that for you
VICTORIA: i have regular not plus
Jillian: Thank you for the time you have given me.
Jillian: Yes, it is applicable on both.
Jillian: Also,
all magicJack user's have received an email confirmation before January
20, 2012 that magicJack will increase renewal fee's.
VICTORIA: not so i would not pay or renew on a regular device i did get that email so might lose as customer not 29.95
Jillian: I understand, Victoria, let me double checked here.
VICTORIA: not so i would not pay or renew on a regular device i did not get that email so might lose as customer not 29.95
VICTORIA: iam not a fool
Jillian: I
believe that I have already provided you all the information needed and
that we are keep on repeating the same process. I will now have to end
this conversation with you. Thank you and goodbye.
Since we haven't heard
from you, we must release this chat. Please click here should you need
further assistance: www.magicJack.com/techchat
he was rude theyv have lost a customer.

This report was posted on Ripoff Report on 03/10/2012 02:44 PM and is a permanent record located here: http://www.ripoffreport.com/reports/majicjack/internet/majicjack-price-change-for-a-regular-device-internet-851812. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on majicjack

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?