• Report: #1066489
Complaint Review:

Optimal Stack

  • Submitted: Fri, July 12, 2013
  • Updated: Fri, July 12, 2013

  • Reported By: James Borchert — Carol Stream Illinois
Optimal Stack
14603 East Moncrieff Place #100 Aurora, Colorado USA

Optimal Stack False information - bait and switch Aurora Colorado

*UPDATE Employee: Optimal Stack Customer Care

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Found OptimalStack.com on line through a string of links from Men's Health, I believe. it was a "Free Trial" offer for which I was to pay $4.95 for shipping only. The "terms & conditions" were buried at the bottom of the page, so I didn't even notice them when placing my order for the "FREE sample." That was my mistake. After placing the order, I found them and reviewed them to discover that I was signing up for an autoship. In the T&C, it expressly stated that I could NOT cancel my order once placed. I had to wait til I received the product trial. 

The 14 day trial started on the order date, not even the ship date, or the delivery date. I printed out a copy of the T&C and made a note at the top to call the company and cancel my autoship as soon as I received the product. Problem: The product never came. After 2 weeks, I called the company to track the shipment. The USPS shows it as delivered, but I never got it. That's when I found out my card had already been billed. I cancelled all future shipments, but was still dinged for the for the "Free trial."

The identity of this company is well hidden. I learned that the call center is in Salt Lake City. The company (whatever its name) may or may not be there, I don't know. There is no corporate address, oddly, no complaints in top search results, and no whois lookup information that's public. This company has taken scam of a blind transaction to the highest, most professional level. The pages that referred me to the site were reputable, the quality of the landing/order page inspired confidence, but it's all a thin cover for a scam devised to separate people from their money by offering a FREE sample that takes almost as long to get to you as is the trial period, and then charges your card before you can stop it. I'm sure plenty of people have sacrificed $90 to this sham, so be warned.

This report was posted on Ripoff Report on 07/12/2013 11:04 AM and is a permanent record located here: http://www.ripoffreport.com/reports/optimal-stack/aurora-colorado-80011/optimal-stack-false-information-bait-and-switch-aurora-colorado-1066489. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Optimal Stack Customer Care

AUTHOR: Customer Service - ()

Optimal Stack is dedicated to an extremely high standard of customer care and we are committed to wholly resolving any and all concerns that our customers may have about their purchase.  Our commitment to providing the highest quality service possible is reflected in the following policies:

- A 30-day money back guarantee.  If you’re not satisfied with the product for any reason at all, simply let us know and we’ll issue you a full refund.  No questions asked.

- A free 14-day trial.  We give our customers a generous trial period with the product so they’re able to try it before purchasing it.  Again, if for any reason at all you’re not satisfied, please contact customer service and we’ll cancel your account to ensure that you’re charged nothing further.

Please note that while this is a free trial, it is not a free sample.   It wouldn’t be viable for us to send out thousands and thousands of free bottles every month, but we can offer a trial period on the product so there’s no risk for our customers and they have ample opportunity to try it to see if it’s right for them.  A large majority of our customers who take advantage of this free trial go on to take Optimal Stack month after month and they do so because they experience results.  It works.

These results are a reality of Optimal Stack’s key ingredients: a proprietary blend of Taurine, Beta Alanine, Caffeine, Arginine, and Alpha-Ketoglutarate that was designed to boost stamina, strength, intensity, energy, and focus.

Our corporate mailing address:

Optimal Stack
6330 North Washington Street #8
Denver, CO 80216

Our website:


And lastly, please call us.  1-866-330-2928.  Our customer care department is available 24 hours a day, 7 days a week, and we want to hear from you.

Thank you for your time, thank you for your interest in Optimal Stack, and we look forward to helping you achieve your fitness goals.

Best Regards,

Optimal Stack, Corporate

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