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76, Report #657423
Nov 01 2010
04:55 PM
Xlibris is very confusing to deal with to get a book published after paying for service. Westminster, Colorado
After paying to have a book published Xlibris provides a very confusing interaction. I was passed around to at least six different individuals to get my book to print. 1. Xlibris customer representatives have difficulty with understanding and following through with the very basic of requests made during the proofing stage of publishing. 2. After request are made and proofing is supposedly made author copies were sent they still had the printing mistakes that had be addressed by me. 3. Now Xlibris wants to charge me another $300.00 for change request plus $2.00 for each change. 4. This whole process, to date, has taken seven months for a book that is 142 pages in length and contains 51 poems and six short stories. 5. They provided little, if any, proofing for documents sent via internet for their screening.    This should have been an active and fun process, however, it has been very frustrating. I feel very unsatisfied for the dollars I invested in this process.
Entity: Westminster, Colorado
77, Report #717768
Apr 15 2011
06:10 AM
iUniverse Author House - AuthorHouse - Xlibris - Bertram Capital Management - Author Solutions - Trafford Publishing - Wordclay DANGER! BEWARE! FRAUD! and let's not forget CLASS ACTION Internet
I sat in the Bada Bing today and thought about this awful situation for a long time. The corporate officers and certain employees of these entities deserve to be pictured in handcuffs on the front page of every significant newspaper in the world, and featured on American Greed, Dateline, and 60 Minutes, to name only a few.All due respect...The masterminds behind this flimflam printing operation should get no respect, no more money from the public, and significant incarceration. They know perfectly well what they're doing and what they have done to an unsuspecting public. In order to not let them get away with it, each one of you who had money stolen by iUniverse and its other incarnations needs to step up and join a class action lawsuit and not keep saying that someone else ought to do it. They are not going to go away unless you join to do something. Stop feeling powerless.(((Redacted))) CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Entity: , Internet
78, Report #1141264
Apr 24 2014
06:21 AM
79, Report #1097218
Nov 05 2013
05:19 PM
xlibris publishing pursued me to the point of harrassement until I agreed to sign on with them for thier specil offer of publishing 2 books for the price of 1. Disfunctional, cost me twice the price and my manuscript looks like a preshooler typed it . Terrible experience. Never give them your credit card bloomington, Indiana
 this company pursud me to the point of harrassement to sign on with them, promising a 2 for 1 special to publish my books.  Too many errors to report here and they refused to correct them unless I paid additional money. Very pushy about adding on additional services , always wanting your credit card info.  Very rude customer service. Insulting at times. I cancelled thier marketing package of 3000$  only to have them harrasse me continuously to pay any way. Averaged 5 to 7 calls daily to late in the night.  No one seemed to know what the other xlibris staff were doing. Got several phone calls from different staff asking me the same question. Most annoying. Argumentive staff.  Total lack of respect or courtesy.  They should all be fired!
Entity: bloomington, , Indiana
80, Report #1208524
Feb 12 2015
05:57 AM
Xlibris Editing is near nil, refuse to make correction, misidentify customers, lack of communication between multiple staff working on items, language barriers, end;ess errors initiated by company, mispagination Bloomington Indiana
Publisher promises editing service, but barely skims surface of mss.  Publisher gives litte help; relies on author to 'hold the hand' so to speak and 'guide' the editor, not the reverse. Staff not coordinated.  Errors, corrections, concerns are not effectively  followed-through on.  Parade of people with varying levels of competence and incompetence ostensibly work on the mss. Lnguage barrier especially impcts so-called editors comprehension of time, place, and language use. Exhausts uthor trying to unravel errors, multiple names of staff, and whatever confusion that seems to exist at the headquarters.
Entity: Tennessee
81, Report #1211067
Feb 23 2015
12:15 PM
Author Solutions / Author House Xlibris;i,Universe;Partridge Africa;Partridge Singapore Authors Beware London;Bloomington Ohio;Manilla Phillipines Internet
 Author House, Xibris, I.Universe and Partridge are all part of the Author Solutions stable and as a victim of their extortionist tactics and unethical business practices, I reserve the right to share my experience with authors on a global scale. I was assisted in publishing my first book by Author House. I was mega impressed by the speed and efficiency with which the whole process came together. I had paid them a fee, which I considered fair and believed that I had received value.  It took some time for the dawn of reality to emerge and by then I had been suckered in like sheep to the slaughter. Reality being that they're crooks.  Firstly, the ink was barely dry and I got a call from the marketing department telling me what a wonderful book I had written and that it was destined for best seller status, but like any new product. it needed promoting. I was given a glowing resume' of how they had helped obscure authors out of obscurity and into the spotlight of publishing fame. Skeptical I was, but when presented with what they had in mind, I had to admit that it sounded pretty damn good. I invested $ 5,000.00 in the package they offered me and received in return about $ 200.00 in value. What they delivered was planets away from the package I had paid for. What surprised me was the speed with which they offered me a 50% refund when I finally got one of their directors on the phone. They still made a packet out of me without delivering anything that remotely resembled a marketing package. I guess the rapid refund was a gesture designed to shut me up.  Before the dawning of reality, their sales department was onto me..This book is best seller material they said. You just have to have it printed for distribution in the States. It will fly off the shelves and we will actively promote it.. Yeah right!!.. I paid $ 9,500.00 to have 3,000 books printed and immediately the money left my account they went into silent mode. It took me 3 months to get answers as to the status of the books and discovered that they were in a warehouse in Ohio awaiting orders from online booksellers. No active promotion, no flying off shelves, no intention to honor their undertaking.  ROYATY TIME! I received my first royalty statement a month later than it was due, which understated sales that I was aware of by 52 books. When I queried that, I was told to provide evidence of the sales that I was claiming. But the account with online booksellers was in the name of Author House and I could not gain access to the records without the authority of the account holder.. Author House. Would Author House provide me with the required access?. No chance!  And the check for the royalties due against the understated sales?.. Oh thats in the post... We posted it on 30th May... Well August is nearly over and I still don't have the check. The books that have been gathering dust in Ohio are now supposed to be shipped to me in South Africa, but they cannot find a carrier to handle the shipment. (30 boxes of books??,. C’mon!) only a half wit would believe that. I don't even know if the books were ever printed and I suspect not. After having demanded that they send them to me so that I could take control, one delay has followed another and after two months of wrangling I'm told they're on the way, but guess what?.. They can't find a copy of the waybill or any reference to the consignment. . They also keep ducking my request to provide evidence of their print run.. I wonder why?  Oh YES!!!... I'm angry. I reserve the right to be. I can categorically state without fear of reprisal that the Author Solutions group are publishing predators. They prey on the vulnerability and inexperience of first time authors who are duped into believing their falsehoods.  I would strongly recommend that anyone about to publish, stay very clear of these institutions.  I wish I had.Author House, Xibris, I.Universe and Partridge are all part of the Author Solutions stable and as a victim of their extortionist tactics and unethical business practices, I reserve the right to share my experience with authors on a global scale.  I was assisted in publishing my first book by Author House. I was mega impressed by the speed and efficiency with which the whole process came together. I had paid them a fee, which I considered fair and believed that I had received value.  It took some time for the dawn of reality to emerge and by then I had been suckered in like sheep to the slaughter. Reality being that they're crooks.  Firstly, the ink was barely dry and I got a call from the marketing department telling me what a wonderful book I had written and that it was destined for best seller status, but like any new product. it needed promoting. I was given a glowing resume' of how they had helped obscure authors out of obscurity and into the spotlight of publishing fame. Skeptical I was, but when presented with what they had in mind, I had to admit that it sounded pretty d*** good. I invested $ 5,000.00 in the package they offered me and received in return about $ 200.00 in value. What they delivered was planets away from the package I had paid for. What surprised me was the speed with which they offered me a 50% refund when I finally got one of their directors on the phone. They still made a packet out of me without delivering anything that remotely resembled a marketing package. I guess the rapid refund was a gesture designed to shut me up.  Before the dawning of reality, their sales department was onto me..This book is best seller material they said. You just have to have it printed for distribution in the States. It will fly off the shelves and we will actively promote it.. Yeah right!!.. I paid $ 9,500.00 to have 3,000 books printed and immediately the money left my account they went into silent mode. It took me 3 months to get answers as to the status of the books and discovered that they were in a warehouse in Ohio awaiting orders from online booksellers. No active promotion, no flying off shelves, no intention to honor their undertaking.  ROYATY TIME! I received my first royalty statement a month later than it was due, which understated sales that I was aware of by 52 books. When I queried that, I was told to provide evidence of the sales that I was claiming. But the account with online booksellers was in the name of Author House and I could not gain access to the records without the authority of the account holder.. Author House. Would Author House provide me with the required access?. No chance!  And the check for the royalties due against the understated sales?.. Oh thats in the post... We posted it on 30th May... Well August is nearly over and I still don't have the check. The books that have been gathering dust in Ohio are now supposed to be shipped to me in South Africa, but they cannot find a carrier to handle the shipment. (30 boxes of books??,. C’mon!) only a half wit would believe that. I don't even know if the books were ever printed and I suspect not. After having demanded that they send them to me so that I could take control, one delay has followed another and after two months of wrangling I'm told they're on the way, but guess what?.. They can't find a copy of the waybill or any reference to the consignment. . They also keep ducking my request to provide evidence of their print run.. I wonder why?  Oh YES!!!... I'm angry. I reserve the right to be. I can categorically state without fear of reprisal that the Author Solutions group are publishing predators. They prey on the vulnerability and inexperience of first time authors who are duped into believing their falsehoods.  I would strongly recommend that anyone about to publish, stay very clear of these institutions.  I wish I had.Author House, Xibris, I.Universe and Partridge are all part of the Author Solutions stable and as a victim of their extortionist tactics and unethical business practices, I reserve the right to share my experience with authors on a global scale.  I was assisted in publishing my first book by Author House. I was mega impressed by the speed and efficiency with which the whole process came together. I had paid them a fee, which I considered fair and believed that I had received value.  It took some time for the dawn of reality to emerge and by then I had been suckered in like sheep to the slaughter. Reality being that they're crooks.  Firstly, the ink was barely dry and I got a call from the marketing department telling me what a wonderful book I had written and that it was destined for best seller status, but like any new product. it needed promoting. I was given a glowing resume' of how they had helped obscure authors out of obscurity and into the spotlight of publishing fame. Skeptical I was, but when presented with what they had in mind, I had to admit that it sounded pretty damn good. I invested $ 5,000.00 in the package they offered me and received in return about $ 200.00 in value. What they delivered was planets away from the package I had paid for. What surprised me was the speed with which they offered me a 50% refund when I finally got one of their directors on the phone. They still made a packet out of me without delivering anything that remotely resembled a marketing package. I guess the rapid refund was a gesture designed to shut me up.  Before the dawning of reality, their sales department was onto me..This book is best seller material they said. You just have to have it printed for distribution in the States. It will fly off the shelves and we will actively promote it.. Yeah right!!.. I paid $ 9,500.00 to have 3,000 books printed and immediately the money left my account they went into silent mode. It took me 3 months to get answers as to the status of the books and discovered that they were in a warehouse in Ohio awaiting orders from online booksellers. No active promotion, no flying off shelves, no intention to honor their undertaking.  ROYATY TIME! I received my first royalty statement a month later than it was due, which understated sales that I was aware of by 52 books. When I queried that, I was told to provide evidence of the sales that I was claiming. But the account with online booksellers was in the name of Author House and I could not gain access to the records without the authority of the account holder.. Author House. Would Author House provide me with the required access?. No chance!  And the check for the royalties due against the understated sales?.. Oh thats in the post... We posted it on 30th May... Well August is nearly over and I still don't have the check. The books that have been gathering dust in Ohio are now supposed to be shipped to me in South Africa, but they cannot find a carrier to handle the shipment. (30 boxes of books??,. C’mon!) only a half wit would believe that. I don't even know if the books were ever printed and I suspect not. After having demanded that they send them to me so that I could take control, one delay has followed another and after two months of wrangling I'm told they're on the way, but guess what?.. They can't find a copy of the waybill or any reference to the consignment. . They also keep ducking my request to provide evidence of their print run.. I wonder why?  Oh YES!!!... I'm angry. I reserve the right to be. I can categorically state without fear of reprisal that the Author Solutions group are publishing predators. They prey on the vulnerability and inexperience of first time authors who are duped into believing their falsehoods.  I would strongly recommend that anyone about to publish, stay very clear of these institutions.  I wish I had.Author House, Xibris, I.Universe and Partridge are all part of the Author Solutions stable and as a victim of their extortionist tactics and unethical business practices, I reserve the right to share my experience with authors on a global scale.  I was assisted in publishing my first book by Author House. I was mega impressed by the speed and efficiency with which the whole process came together. I had paid them a fee, which I considered fair and believed that I had received value.  It took some time for the dawn of reality to emerge and by then I had been suckered in like sheep to the slaughter. Reality being that they're crooks.  Firstly, the ink was barely dry and I got a call from the marketing department telling me what a wonderful book I had written and that it was destined for best seller status, but like any new product. it needed promoting. I was given a glowing resume' of how they had helped obscure authors out of obscurity and into the spotlight of publishing fame. Skeptical I was, but when presented with what they had in mind, I had to admit that it sounded pretty damn good. I invested $ 5,000.00 in the package they offered me and received in return about $ 200.00 in value. What they delivered was planets away from the package I had paid for. What surprised me was the speed with which they offered me a 50% refund when I finally got one of their directors on the phone. They still made a packet out of me without delivering anything that remotely resembled a marketing package. I guess the rapid refund was a gesture designed to shut me up.  Before the dawning of reality, their sales department was onto me..This book is best seller material they said. You just have to have it printed for distribution in the States. It will fly off the shelves and we will actively promote it.. Yeah right!!.. I paid $ 9,500.00 to have 3,000 books printed and immediately the money left my account they went into silent mode. It took me 3 months to get answers as to the status of the books and discovered that they were in a warehouse in Ohio awaiting orders from online booksellers. No active promotion, no flying off shelves, no intention to honor their undertaking.  ROYATY TIME! I received my first royalty statement a month later than it was due, which understated sales that I was aware of by 52 books. When I queried that, I was told to provide evidence of the sales that I was claiming. But the account with online booksellers was in the name of Author House and I could not gain access to the records without the authority of the account holder.. Author House. Would Author House provide me with the required access?. No chance!  And the check for the royalties due against the understated sales?.. Oh thats in the post... We posted it on 30th May... Well August is nearly over and I still don't have the check. The books that have been gathering dust in Ohio are now supposed to be shipped to me in South Africa, but they cannot find a carrier to handle the shipment. (30 boxes of books??,. C’mon!) only a half wit would believe that. I don't even know if the books were ever printed and I suspect not. After having demanded that they send them to me so that I could take control, one delay has followed another and after two months of wrangling I'm told they're on the way, but guess what?.. They can't find a copy of the waybill or any reference to the consignment. . They also keep ducking my request to provide evidence of their print run.. I wonder why?  Oh YES!!!... I'm angry. I reserve the right to be. I can categorically state without fear of reprisal that the Author Solutions group are publishing predators. They prey on the vulnerability and inexperience of first time authors who are duped into believing their falsehoods.  I would strongly recommend that anyone about to publish, stay very clear of these institutions.  I wish I had.
Entity: Internet
82, Report #940483
Nov 03 2012
03:45 AM
Xlibris Publishing Non payment of monies owed Bloomington, Indiana
I published with Xlibris in August 2010, and twice now I have had difficulty obtaining my royalty fees from Xlibris. The current fiasco dates from Q1 2012, so basically I'm still waiting for my April payment from you. despite over 30 emails and 10 phone calls no body returns my calls. This is a copy of the last email I received from them on the subject dated 11th September 2012.  Hi Chris,  Finance has been informed of your request to be paid via EFT. Another follow-up has been made earlier today. We will continue to reach out to them until we will be able to finally resolve this one. Again, we are so sorry for all this. You have indeed been very patient with us. Thank you for letting us work on this for you. Sincerely, Pamela Blake So, 5 months of delays in paying me, Xlibris are more than keen to take money prior to publishing, but when it comes to paying it's sadly an completely different story. 
Entity: Bloomington, Indiana
83, Report #87597
May 14 2010
07:47 PM
Xlibris Corporation ripoff poor service mediocre product Philadelphia Pennsylvania
The first three times I self-published books through Xlibris it was a pleasant, hassle-free experience. The fourth time has been a nightmare, and a very expensive one. I was told the project would take 4-6 months. It ended up taking 9 months. I submitted the manuscript in June. They didn't start working on it until October, and then only because I wrote an a letter to Xlibris management pleading with them to just get it done. The editor did a sloppy, mediocre job with the layout, botching one of the photographs (which I was forced to pay $100 to reorder from the photo archive I'd leased it from in order to correct.) When I ordered author copies of my book, they charged my credit card twice for the order. Six weeks ago I asked them to refund my money (approximately $1200.) They told me they would, but according to my online credit card statements they haven't. They have also failed to post a picture of my book on the online bookstore page where they're supposed to be selling it (which is why I published with them in the first place): there's just a broken link there. I have asked them several times to correct this, and I've been ignored. I have also asked Xlibris several times to return fifteen photographs belonging to me (worth about $150) that were used as illustrations in the book. At first, they told me they couldn't return them because they needed to keep them until the book was published. After the book came out, they said, What pictures? Again, to date these have not been returned to me. In short, once Xlibris got its fee up front for publishing my book, it appears that going through with actually publishing the book--what I paid for them to do--was an extremely low priority. As it's now demonstrating with its botched online bookstore page, actually selling my book (which is very much part of the deal) is completely beneath its notice, as is refunding the $1200 it overcharged me, returning my property to me, or reimbursing me for the added expense of correcting their mistakes. Anne Livonia, MichiganU.S.A.
Entity: Philadelphia, Pennsylvania
84, Report #505074
Oct 04 2010
07:26 AM
xlibris publishing Co. after numerous requests, they have yet to send me a royalty check philadelphia, Pennsylvania
My book was officially published in early January 2009..I am entitled to a small royalty check...but after numerous requests to various individuals at Xlibris over the past 6 months, I still haven't received a check. I'm approximately half way through my second novel...that I assure you will not be offered to Xlibris
Entity: philadelphia, Pennsylvania
85, Report #542712
Apr 04 2011
10:30 PM
Xlibris Corporation Illegally removing my own book from AMZN.com and replaced it with a book that was 5 years old WITHOUT my permission. Bloomington, Indiana
Everybody at Xlibris I have dealt with have been ignorant and totally uncaring even though Xlibris is clearly illegally infringing on my copyright and has cost me thousands of dollars in lost sales... .These people were so incredibly incompetent when I first sent them a draft of a my book over five years ago that I refused to do business with them and NEVER signed contracts with them.... So imagine my complete and utter amazement five years later in October 2009 when they somehow managed to replace the book that I published and have been selling on Amazon for YEARS with the five year old version of my book I had originally sent them.This was done without my permission and without any contract and, since October 2009 they have repeatedly ignored (and I mean on at least 12 occasions) my request to be put in touch with their company's attorney.Xlibris has totally ruined my entire Christmas sales campaign which has cost me thousands of dollars in lost sales and if you want your book published then do yourself a big favor and NEVER contact these cretins.@@@@@@@@@@@@@@@@@@@Mon, Oct 19, 2009 at 9:46 AM. Tara Lee an Xlibris Author Services Representative emails me: Im very sorry. I understand how you feel. Dont worry, I will get things corrected. Please accept my apologies and allow me to correct my mistake.Mon, Oct 19, 2009 at 10:24 AM Tara Lee an Author Services Representative emails me: Is there anything we can do to keep this from going into legal matters especially now that the problem has been solved?Mon, Oct 19, 2009 at 11:44 AM Tara Lee an Author Services Representative emails me: Ive already sent requests to withdraw the book from the Xlibris bookstore and online websites as well. I will let you know as soon as the book is completely removed. I understand youre very much upset and Im terribly sorry. I will have everything rectified and let you know as soon as the book is out of amazon. Again, I am terribly sorry and I hope you allow me to correct this mistake. I will have everything corrected within the day.Mon, Oct 19, 2009 at 12:06 PM Tara Lee an Author Services Representative emails me: I clearly understand. And Im very, very, extremely sorry for all the mixup and confusion. Please forgive me. You wont even need to wait for the end of the day tomorrow. Im currently working with amazon and the people involved to get this fixed.' Mon, Oct 19, 2009 at 2:37 PM Tara Lee an Author Services Representative emails me: Good day! I would like to thank you for the opportunity to fix this.  I know that this has put you in a state of distress that I cannot even begin to apologize for the inconvenience.  I am taking accountability for this and I truly am very sorry that I misunderstood what you were trying to convey in your original email.  For whatever its worth, I will exhaust all available  means to set things right. I was speaking to the person in charge of getting the book off of Amazon, and she sent the request to have the book removed immediately right after I informed you that wed be taking it off. Unfortunately, Amazon advised us that the process takes approximately 2-3 weeks to be removed from the website. We have requested for the delisting to be expedited though. I will personally be checking the website daily and let you know as soon as the book is removed and yours is restored.I realize that this is no way acceptable.  There is absolutely no valid excuse and you have every right to be upset.  I implore you to have  a little more patience and I will get this matter resolved.  I pray for your kind consideration.  Thank you.Tue, Oct 20, 2009 at 12:58 PM Tara Lee an Author Services Representative emails me: My job is very much on the line, and you have no idea how much this chance youre giving to me means. Thank you Mr. Oliver, thank you, thank you! Dont worry, if I know anybody in Costa Rica or planning to buy real estate in Costa Rica, Ill recommend your book.Thank you Mr. Oliver, thank you, thank you, thank you, thank you!I will be monitoring it every day! By the way, weve spoken to amazon, they said theyve submitted the request as well. The book will be delisted within 2-3 weeks, as soon as its off there, I will inform you. Thank you@@@@@@@@@@@@@@@@@@@I have been incredibly patient because it was apparent that this woman's job was on the line but, to this day - even after all these begging emails - my own book which was selling very well has not been replaced by Xlibris after three months of emails. How would you feel if your book was illegally removed from a site by Xlibris and you lost tens of thousands of dollars in sales? I look forward to anyone from Xlibris tying to rebut this serious complaint.
Entity: Bloomington, Indiana
86, Report #1217410
Mar 22 2015
11:46 AM
Xlibris Authors Solution Ripped off First Time Author Indiana Internet
I am a first time author and well maybe a bit nieve, but that is no excuse to be ripped off by Xlibris. I paid to have my manuscript edited, my cover designed and my book promoted. Basicly I paid for the whole package.After the editing was done they had me sign off and like magic it was printed and sent to me. I was so excited I called and ordered my 80 free books and paid $100 to have them shipped to me. I showed the book to my mother who pointed out the 3 errors on the back cover to me. Then she started reading and discovered numberous mistakes in the editing. I was horiffied and called to have the shipment stopped but was informed that it was too late, So I recieved my boxes of errors ridden books. When I called to complain I had to fight to get the book re-edited. Which they did eventually agree was paid for and not done.So a year later I am on my 3rd round of editing and they still won't give me my 80 free books of properly edited books that I have been promised. To make matters worse I purchase 3 packages to put my books into actual stores which I was promised by their marketing guy Nick Heralds that my books would be in stores in no time at all. Come to find out that each campaign runs for 3 months at a cost of 3-4 thousand dollars each and there is no guarentee that my books will be picked up by any one. Each campaign entitles my book to be pitched to 25 stores only and that there is deffinetly no guarentee. Plus when I asked for a copy of the packet that they claim is being sent to the stores I was told that they don't provide that to the authors. Then when I asked for a copy of the list of stores spacificly that these packets were sent to I was told that they did not provide this information to the Authors.Then when I pitched a fit and demanded that I be privy to this information or I would bring a law suit against them because I paid for , I wthe campaigns, I was told that the legal department would be in touch with me in 24-48 hours.I still haven't heard from them and it has been 3 days.Then I started asking spacific questions about the PR guy they assigned me and that cost me $6,000. I was given some pat and somewhat vauge answer. So that is that. Is there anyone who has a good lawyer willing to take my case on?(((redacted)))
Entity: Internet
87, Report #1226873
May 04 2015
10:59 PM
XLIBRIS My client paid for a book publishing package and has not received it. Bloomington Indiana
I am an editor and my client is an aged pensioner. He paid $US500.00 to Xlibris, to have his life story made into a book 'The Lost Years'. After multiple pleading emails and phone calls, four months have passed without Xlibris adhering to the computer signed agreement and contract. I have hit a brick wall and my client is very distressed. This smacks of dishonesty and thievery on the part of the publisher, but being 20,000 kilometres away in Western Australia, what can I do to either have the book published, as promised, or obtain a full refund of the pensioner's money.
Entity: Bloomington, Indiana
88, Report #572396
Mar 13 2010
06:50 AM
Xlibris Corporation333333 Bottom Line: Where's the Money? Bloomington, Indiana
Very often Xlibris Corporation, a self-publishing company, has been very slow at answering my questions and working with me in general, before and after I paid them.In response to my requests for data on sales of my book, I was emailed a total sales figure, obviously too low to be accurate. I am not being sent quarterly royalty checks- I'm in my third quarter with Xlibris and have received only one check for $26. This company should be investigated. 
Entity: Bloomington, Indiana
89, Report #496642
Apr 23 2010
06:53 AM
Xlibris Corporation WRITE YOUR OWN SUCCESS STORY I SENT IN MY MANUSCRIPT AFTER I PAID $500 FOR MY BOOK AND I HAVEN'T SEEN ANY RETURN ON MY MONEY OR EVEN SOLD A BOOK. Internet
I SENT IN FIVE HUNDRED DOLLARS TO GET MY BOOK PUBLISHED AND I HAVE NOT RECEIVED ANY ROYALTIES OR HEARD ANYTHING FROM THE COMPANY AFTER MY MANUSCRIPT WAS SUPPOSEDLY PUBLISHED.  THIS SELF PUBLISHING SCAM IS UNFORTUNATE BECAUSE I PUT MY TRUST AND HOPE AS WELL AS MY PERSONAL THOUGHTS OUT THERE FOR THE WORLD TO VIEW.
Entity: Internet, Internet
90, Report #1118332
Jan 24 2014
11:36 PM
Xlibris ASI- A PENGUIN RANDOM HOUSE COMPANY Xlibris They will not stop harrasing you to no end,, for money American base
first I googled to find a publisher in Australia I thought I had found one but its Americon based in the Phillipines After a tacky sales pictch about a micheal Hill like discount and a one sided contract I said No they harrased continueingly untill I told them I would go to Fair Tarding this did not stop them continueing to email call me tell me I need there help and that my writing skills are No go Duh I know that Its a Body building book 31 pages anyone could help with it I would sujest DO NOT get involeved with this company if a govermenet agency does not deture them from contacting you nothing will I will be reporting them inAustralia to Fair Trading  Dear Craig,Thank you for your frank and swift response.Here are the things that needed to be pointed out with your words and actions:1. Your terms and conditions do nothing to support me I have written other books and printed sold them myself I am one for resaerch no one in there right mind would agree or follow your advise- We are assisting more than 45,000 Authors. They have agreed to our Terms and conditions. Keeping an open mind and thinking of positive things that will happen to their books brought them to success which is a total opposite of who you are and how you see things. Yes, you have published a lot of titles but are they selling? Are they popular? Did Traditional publishers took a peek at your books? Think about it. You are looking for a self publishing house for your book's publication because you have accepted the fact that publishing your book on your own did nothing to bring your book to stardom.2. I have advised you many times on my terms by telephone you continue to ignore my requests you continue with your sales techniques and pressure sales methods you are continueing to try to minipulate my words.- With your terms? Xlibris, a very big company, and an established one, will not change our Terms and Conditions that we have been using for 16 years just for you. I, on the other hand is not being manipulative, I am simply and slowly letting you understand that this is what your book needs in a professional way, not using words that will hurt your ego. Publishing your book alone will still not bring success to you. You have tried that and nothing happened to your book.3. I told you and told you many times do not try to justify your wrong to me Do Not try your cheap pressure sales technique on me I have advised you on my progress and what I wish to do your subject title Get Started! in the first instance is annoying and harrassing you have been warned about this your attempt on hi pressure guilt of your discount continuing harassment's statements refurring I am inexpirenced in this field and your correspondence will from this moment Stop- Again, we are professional people here and we deal with Professional Authors, I hope you are one of them, we will try our best to let you understand how worthy it is to invest on your masterpiece. The discounts are there to be offered to Authors and it is a must to tell them the truth about the offer and how they can avail with this.Yes, you are inexperienced compared to my end. You are good at what you do and that is writing. I am very knowledgeable about Publishing. This is my job and I have assisted a lot of satisfied Authors. If I will give in on what you want then what is the purpose of me helping you and guiding you and what is the use of looking for a self publishing house if you will not listen.4.Lastly, Please do check your spellings and your grammars you badly need an Editor.I will not force you on securing a publishing package with Xlibris when I know that you are not comfortable with it.On my end, atleast I did try to save you from doing the same mistake again.Goodluck with your book and with your future publishing house.Sincerely,Karen GonzalezPUBLISHING CONSULTANT XlibrisASI- A PENGUIN RANDOM HOUSE COMPANYSuite 1A, Level 2 802 Pacific HighwayGordon, NSW, 2072 AustraliaP: 1.800.455.039 ext: 7426 (AUS Toll Free #)P: 0.800.443.678 ext: 7426 (NZ Toll Free #)Its just never ending what do you have to say to get RID of them 
Entity: Select State/Province
91, Report #1179210
Sep 25 2014
11:08 AM
xlibris publishing Outskirts Press Title History of Street Cops I paid xlibris over $6,000.00 to edit market and advertise my book, after one year no one could find the book, they had to go to Amazon and type in the title, then after awhile the book wasn't available. They had dupicate photo's dublicate stories and duplicate incidents and did not have the numerical order as I had written and described. Is there a lawyer that would file a law suit against xlibris publishing. Thank you Greg Zito author, the book is the history of my career as a police officer Thank you Bloomington Indiana
 I paid xlibris publishing over $6,000.00 to edit, publish advertise and market my book. The only place it could  be found was at Amazon, it had shown the cover for six months, then it disappeared, people where asking how could they   purchase my book, after reading the book I found that they did not have the stories in order and skipping articles and   incidents, I cancelled my contract with xlibris.  The book was suppose to be in order as to my career as a Military Police in the U.S. Army, first section, second section of   reading should be Chicago Transit Authority Police Officer. Then finally should follow with me joining the Chicago Police  Department and the stories and incidents should have be printed the way I wrote the book, they had duplicate stories  duplicate incidents and duplicate photo's and not in the order I had sent to them. Is there a lawyer that would file a law suit against xlibris publishing company. My rotalties totalled just about $400.00  The title of the book is History of Street Cops. by Greg Zito. Thank you for your time Greg Zito   
Entity: Bloomington, Indiana
92, Report #1165726
Jul 29 2014
07:43 AM
Xlibris publishing, Frank Madsen, Adam Brillo,et all ripped off elderly lady's life savings Bloomington Indiana
I'm 80 years old. I gave Xlibris my life savings to publish two of  my books.  They ruined the manuscript so I had to do all the editing then they lost my manuscripts and said I didn't ssend them.  when they finally published the books they used the uncorrected galleys instead of the ones I corrected.  Thebooks are unsalable.   I told them to unpublish the books (cancel my contract since I'm having them published by amazon).  they send me a lot of emaild blaming me for the mess they made of my books, but they didn't do what I asked them to do. so far they have refused. what canI do?  does anyone know how?
Entity: Internet
93, Report #646313
Sep 30 2010
09:46 PM
Xlibris Publishing Company Xlibris Let me help save you money, time, and a headache Bloomington, Indiana
If you are thinking about using Xlibris Publishing Company, I strongly recommend that you do your research and decide to go elsewhere.  I was called by Xlibris several times regarding the publishing of my book of poetry, Through Sunshine & Rain, I read about the negatives in the book, The Fine art of Self Publishing, but the Xlibris rep. assured me that they had a different mode of operation now and give more royalties.  What he quoted me was higher than they actually give, nothing in writing of course, and he no longer works there, as I see in other complaints.  They continually give you new campaigns, the latest and the greatest, from book shows to emailing your E-book to a targeted market.  I went to one of the book shows and it amounts to having your book lost in a small library on one of the many shelves.  I thought it was a bit expensive for the Apx. $1,600 I was charged.  On the ebook email campaign I could get 1 million people (Targeted Market).  It was suggested by the Xlibris Rep. that I might get about a 2% response.  Sounded so good I had the email sent out to the same audience twice, about 3 weeks apart.  Guess how many buyers?  0 that is in (Zero). I have spent with them, including printing, publishing, purchasing copies, and advertizing campaigns aproximately $13,000.00, I think, just say $12K to be safe.  My return is right now less than $100.00 from the royalties. So you are thinking about publishing with Xlibris, You might want to think again. Signed someone with experience who feels the pains of loss.
Entity: Bloomington, Indiana
94, Report #737907
Sep 01 2011
04:28 PM
Xlibris Corporation Xlibris Publishing in business to make money from writers, not readers. Bloomington, Indiana
Recently I had my first book published by Xlibris. I would not recommend this company's services to any writer. It became obvious to me (after they had my money) that the staff knows almost nothing about the art of writing and even less about the English language.The twenty-four phone calls that occurred between me and company representatives during the publishing process were torturous exercises in excruciating futility. I could not understand what they were saying as they fumbled about with both my language (English) and the script from which they were reading. If I had a dollar for each time I had to say, I'm sorry, I didn't understand what you said., I would now have back the money that I naively handed over to them. Whenever I tried to explain my work conceptually or attempted to express my desires for my book's appearance, I received a That's great! from my representative, and the whole time I was thinking that it was not great because you do not have a clue about what I just said. I thought I was going to develop a working relationship with a company that cares about artists and their works, but was sadly disappointed. I guess I should have known better than to try to mix art with capitalism. When I originally researched Xlibris before beginning my book project, I discovered that the company had as its president and CEO, Kevin Weiss, a 1979 graduate of Princeton University. This impressed me and I thought that Xlibris must be a company based in value and integrity. I think my impression of the Ivy League and the kinds of people it produces is deteriorating by the second.I was led to believe that I would have full control over the creative process. I asked if this included book pricing and was again told that I would have full control over my book project. I guess once you get a sales person off-script, she will tell you anything to get your money. Xlibris book-pricing is absolutely ridiculous and I had no control over setting the price. The books are priced not to sell and this is not a company concern because Xlibris is making its money off of writers - not readers. Xlibris is in the business of exploitation. For an artist, having a dream can be a costly undertaking. I am proud to be an artist and I don't pretend to understand business, but I have to hand it to Mr. Weiss - brilliant marketing strategy.I don't have a recommendation for fellow writers about how to pursue your dreams professionally. I can only definitively tell you not to waste your hard-earned money on Xlibris. However, I'm not going to give up on my dream and you shouldn't either. Keep exercising your craft. Write something every day even if you don't think it's any good. Express how you feel and at the end of the day I promise it will make you feel better. There has to be someone out there who still cares about art - even in America. Write on!
Entity: Bloomington, Indiana
95, Report #597990
Oct 20 2010
07:52 AM
XLIBRIS CORPORATION I had my novel White Redling published with Xlibris Corporation in 2005, but there is no way I can verify the copies of my book that they sell. Bloomington, Indiana
I had my novel, White Redling published with Xlibris Corporation in 2005. At first, it looked good when they sent in royalty reports. But soon, I learned that my brother had bought a copy in Las Vegas and I waited for the sale to be reported to me, but it never happened. I wrote the president of Xlibris Corporation but never got any reply. I phoned their staff--based in the Philippines--but got no relief either. Meanwhile, one Gary from Xlibris offered me an online promotional package worth $2,000 but I got ZERO result from such promo. Again, I reported this matter to their staff in the Philippines and again, got no relief. Later, a friend in Los Angeles showed me a copy he had bought through Amazon.com but such sale was never reported to me. Meanwhile, go Google White Redling on the net and you'll see a number of sales outlets, even outside the United States. In short, I spent years and years making the book, and now some people are reaping in the harvest. Xlibris can sell anytime they want and I won't know a thing.
Entity: Bloomington, Indiana
96, Report #663582
Jan 17 2011
08:18 PM
Xlibris Publishing Xlibris doesn't pay royalties to author's Internet, Indiana
I published with Xlibris back in April 2010. It is now November 2010 and I am still trying to collect my royalties from this company without results. I am really sick and tired of hearing to the cheque is in the mail from these people. I have two books with them. Not only did I have to change representatives because the second one I worked with couldn't understand a word of English and made it impossible to work with him, but there is many discrepancies in my royalty reporting. I have been investigating companies selling my book as well as talking to fans and people who have purchased my book, many have not been reported on my royalties showing on my xlibris website. So author's beware, xlibris will take your money and not pay you royalties and if they do end up paying you royalties you might want to investigate to see if they are the correct amount owed to you. I agree with author's who posted on here and their claims of being ripped off by this company, because I have.
Entity: Internet, Indiana
97, Report #1133579
Mar 25 2014
04:37 PM
xlibris xlibris australia continually called me with high pressure sales for them to market and promote my book, I told them I had not money, and was promised they would make sure I got a good income from book sales, as they would work very hard as they get some of each sale. They have refused to give me a full and proper account of what I paid for, and not done a single thing in return.  Internet
About 3 years ago I started getting calls from Xlibris Australia, with high pressure sales for them to market and promote my already full published book that I aslo had ISBN number for, promising me I would make a good income from my book. The sales person saw my book on my website and told me it would be a very good seller and they could make a lot of money for me, as they got some of each sale, they would work very hard from me.I kept telling the lady, Christel Rojo that I could not afford it, she advised me that if I get a bank loan, the income they would make for me would pay for it.The bank refused the loan. When I told Christel this she said the sooner I could pay for the marketing and promotion package, the sooner I would be making good money.I sold my car and moved to tempoary accommodation to pay for Xlibris to promote and sell my book.As soon as they recieved the last payment, they refused to reply to emails, I searched the internet daily and never ever found my book marketed, promoted or advertised. The sales lady and company were told a great many times before I paid the money, that I did not need publishing as my book was fully published already. Xlibris refuse to give me a full and proper detailed account of what the money was paid for, other than 'publishing package which I did not need, all I wanted and needed was marketing and promotion.Everyone I have spoken to from Xlibris since they got my money has told me huge lies.This company preys upon people who can least afford to lose money, and they have no morals or ethics. This campany needs to be stopped as the lies they tell to get you sucked in are very convincing, and they do not provide any of the services they pretend they do. Please warn other writers, as this comapny is extremely good at telling lies.   
Entity: Internet
98, Report #794660
Nov 03 2011
08:17 AM
Xlibris self-publishing lying, cheating, old fashioned 'bait' and 'switch' thieving, bottom feeders,plain out fraudulent. Bloomingdale, Indiana
Being a novice at book publishing, and seeing the ad on the right side column of my facebook page, I felt pretty safe contacting xlibris regarding my auto biographical publishing dream. i received a call the next day, from a woman calling herself 'francine' who welcomed me, and told me all of the wonderful things (about myself, my book, and our future together) and ended the call with the news that a 'book guide' or some ridiculous title person was going to call me...within an hour, she did, introducing herself as 'ann santos (x 7623) told me that she would walk me through ALL of the stages of my soon to be masterpiece, and all of the services, the media connections, the hard copies that would be placed in retail outlets etc, aaaannnnnd being Oct. 27 (2011) if I acted (paid)before the end of the month, I could take advantage of the '2 level jump' in package deals of which, for $1099. I would receive the list of goods and services that she had so quickly rambled through that would normally, and that being November 1. cost $3099! I bit.. hook, line, and sinker.ann told me (myself being on a pension) that I could pay in 3 monthly credit card installments..with the 1st payment to include an added $30. registration fee. making it $396.33...almost the cost of the root canal I cancelled, so I could be sucked into this bullshit! (Ifeell soo stupid...I should have seen it coming...for miles! my wife did) after 1st payment was 'approved' ann santos' x7623 passes me off to my so-called 'editing assistant' wendy ladd x7610. she continues the same (in fact, she sounded ALOT like ann...if I were to guess, they are one and the same person...feeds me the same kind of crap....and I do receive an emailed, numbered itinerary of the goods and services of what I have just layed down my front teeth for...and I feel like a million. ..the next morning(before opening my computer) I receive a phonecall from wendy ladd....and , already, I'm wondering...why have I shared ALL this information with ann santos, if I am now going to start with somebody new?anyway...I'm new (at this) move forward. she continues to congratulate me, and asks me some questions about the book...blah, blah, blah....after that call, I opened my computer, and found 5 new emails , 4 from wendy ladd x7610, all containing the same confusing 'gibberish' which could have been done with 1 mail. AND the PUNCHLINE: A NEW ,NUMBERED RECEIPT....which contained a meer 'skeleton' of the services that I had PAID for. at this ...still trrrrusssting point, I call ann santos x7623, and leave a message (to the woman who saidcall me 24 hours a day,,,I am HERE for you!)  an hour goes by and no returned call...my spider sense is tingling, and I am starting to see vague images (growing stronger) of my angry wife in my head. I place a 2nd call , and am now, put on hold, for at least 5 minutes. Finally, ann answers the phone, and I explain to this little lying bitch that she had best clear this problem up, she denies all, and tells me that the computers were being repaired, so 1st email receipt was a MISTAKE?!?!?  aahhhhhhhhhhhhh SHIT!!!!!!!!!!!! my wife told me!!!!!! DAMNITT!!!   a 'smash and 'grab'.....how could I be so F**KING stupid!!??!?!? so, PASS ME TO YOUR BOSS... a 'charles andre' x7894...who, (at 1st) upon me reckoning him with the bust...agrees to refund my money...in TOTAL. i told him....even if they were legitimate, a major 'blunder' of that magnitude on day 2 is un forgivable, and I am not comfortable working any farther with them. after agreeing, he passes me to 'Kent' and you can print this...I would beat this kid to death given the opportunity! keeps repeating the company montra,,,,we will refund in 2 to 3 weeks, and deduct $180.00 for service fees ....I AM BEING CHARGED for their mistake? forgive me ..I am going back and forth between dealing with a real company, and a balls out fraud...but I (and my wife, upon arriving home from work...it WAS that long) we, collectively spent over 1 and1/2 hours on the phone, being tossed around from person to person, who , at each stop, would change their story...IE chas andre...and I QUOTE: nobody forced you to sign up with us....NO, I'M NOT KIDDING!! anyway, it's nov. 3rd 2011.. the fridge is empty, and my teeth hurt, but the rent was paid today. my wife believes in me, and my story that much..(so does everybody who reads it...thankfully it wasn;t stolen along with our money and faith. F^ck these a**holes, kharma's a b*tch muthafukas
Entity: Bloomingdale, Indiana
99, Report #466519
Aug 15 2012
08:42 AM
Xlibris.com is a scam dont waste your time and money Internet
Xlibris.com is the bigiest ripoff you will ever finde in the self publishing industry. they jack up book prices to assure that you will never sell a single book . they ignore emails and never return phone calls. i published a 132 page book with them and not only does it look like crap the 2 author copies that they sent me were damaged and childlike quality! when i told them about it they returned my email after 2 months and told me that they cant control the damage caused during delivery lol what a joke they also listed my book at a price of $30 for a 132 page book when I asked them to lower the price they told me they cant and that was the standard price for a book of that page count so i asked them if my book had 350 pages what it would coast and they told me it would be listed at $99.99 lol who the heack is going to buy that and lets face it most books are between 200 and 300 pages . this site is a scam and a ripoff stay clear.. choose any other selfpublisher but please dont waste your time with these loosers also there ridiculas customer service is the worst i have ever delt with one non english speaking person after the next.. XLIBRIS.COM IS A SCAM AND A RIPOFF ONCE THEY GET YOUR MONEY THEY DONT GIVE A CRAP ABOUT YOU AT ALL! STAY CLEAR OF XLIBRIS.COM Ronnie staten island, New YorkU.S.A.
Entity: Internet
100, Report #506357
Jun 01 2011
02:33 PM
Authorhouse I haven't received royalties from AuthorHouse inspite of the fact that I'm finding my book all over the web and being sold overseas even. Internet
I saw another report here on the Ripoff report about AuthorHouse that was similar to my same complaint against the company. Now I had a book published with them back in 2005 called 'Mound Bayou'. At first I was taking their word for it that no copies of the book had been sold for I was well aware that books from vanity presses often didn't sell many copies. But then I started doing some research and saw that my book was being sold overseas in England, France, the Netherlands, Czechoslovakia, and as far away as India even Japan. On another booksite my book was listed amongst the top 500 best sellers in my genre of books for 2006! Yet AuthorHouse's claim was that I was not selling any books! Then I started seeing 'used' copies of my book being sold all over the net! Also I might add that the books being sold overseas were at a much higher retail price than here in the states. I also found evidence that my book was part of a college curriculum in England and was even being used at Harvard here in the States! I brought this to their attention yet they claim that no books were sold and didn't even try to answer the question of why USED copies were being sold if no copies had been sold! They still haven't answered this question but they somehow have money to acquire other publishing houses. Well, you'd think I'd learned and I thought I had for my next book I used Xlibris for I have built up a name and expected some good sales to come out of this next venture. But guess what: Authorhouse acquired the rights to Xlibris earlier this year. Well, I can't stand it anymore and I'm not going to take it! My current book 'Cricket Man' started off pretty good overseas again yet according to them no books have been sold and yet again I'm already finding USED copies being sold and finding my book on just about every site my other book is on and being sold too! I'm like others out there, AuthorHouse is cheating us out of our royalties that's why they have so much money to expand and grow acquiring iUniverse and Xlibris and we need to come together and sue them! But this goes beyond even that for AuthorHouse has been doing this for so long that a Federal government investigation needs to be started immediately! I'm hoping someone out there can help us get this thing started because AuthorHouse has robbed me twice and many others who knows how many times! Hopefully we can get this thing started and get some of our money back before they disappear to Rio or somewhere!
Entity: , Internet

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