The Pyramid Collection Back-order nightmare Chelmsford, Massachusetts

Nothing unusual to begin with. Ordered clothing online. Got half of the order. Other half was backordered. After three months with no word on when the BO item would be shipped, I contacted Pyramid to see what the story was. No personal contact, only a vague email about trading one item for another since backordered item was out of stock. Traded item.

Sent three emails w new Item number. Never recieved confirmation. Asked for confirmation. All I got was more adds to buy more products. No Confirmation. Requested confirmation. Again, no confirmation. Asked for personal assistance. Reply was standard email confirming that someone would contact me within 1 business day. No one has contacted me.

After almost six months of this, its apparent that I will never recieve a refund or the item requested. Although it is admittedly a small amount, only $60.00, I don't want anyone else to get ripped off by this psudo-buisness-scam.