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Report: #1531022

Complaint Review: Capital one -

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  • Reported By: Anthony — Norwalk United States
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  • Capital one United States

Capital one Assisted fraudsters in stealing money from me

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Capital one 360 checking account.

 

So I had someone hack into my door dash and buy a bunch of high end food on my card on file (this Capital one checking in question) so naturally I disputed it, the rep was nice, friendly and understood.

 

couple days later I call for a status and they claim "it was closed. denied and you resubmitted it"  NO I did not!!!  I asked for them to review the recorded calls to prove this, they said they can't (we know thats a lie) however the reason it was closed and denied was (Get this) "You stated your card was in your possession the entire time"

 

Let that sink in for a second...

 

Door dash is an APP, that got HACKED into!! me having my card in my possession makes NO difference!!!! they stuck to their story (of course) 

 

I literally had to ask if whoever makes these decisions do they drug test? this might be the dumbest thing I have ever heard from a bank... and they are really trying to stick to this crap

This report was posted on Ripoff Report on 02/06/2024 11:54 AM and is a permanent record located here: https://www.ripoffreport.com/report/capital/assisted-fraudsters-stealing-1531022. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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